Wood's Service Center

  • 3.0 of 5 stars
2 reviews

418 E Washington Ave, Vinton, VA 24179, us

(540) 982-3663

Email: 

Website URL: 

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Hours
 
Specialties
Guarantees all work for at least 1 month or 1000 miles
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
3.0/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
3.5/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
4.5/5
They treat male and female customers in the same manner
4.0/5
They are always honest
3.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Jan 11, 2009
I work in sales, and put MANY miles on my vehicle. Donnie is always great about fitting me in for routine service and always asks the guys to give my car a "once-over" to make sure they don't see anything that is in need of, or soon to be in need of repair. The transmission on my Acura failed, Donnie got my car to his transmission person who investigated recalls and discovered that this was a recall issue with Acura, they then called Acura and got claim started, called me with the information, and even got the car to the Acura dealership to have warranty repairs done-- can't say much more about that kind of service!
Nov 26, 2015
  • bartendme
Some time in August (unknown exact date), after speaking to representatives at Woods, I took my car in for extensive repairs. My car is a 1999 Pontiac Grand Prix GTP. I purchased this car in 1999 with 43 miles on it and drove it off the show room floor. I have driven this car on and off since then. Months before, I had wrecked (not at fault) my Nissan Z and it was totalled, so I took the overage on the payoff to Woods to repair my 1999 GP. I discussed the repairs for weeks with the person I was dealing with. I wanted to make sure a car of this age was solid enough to make the extensive repairs needed. I was assured many times it was, in writing and over the phone. After about a week and a half of being in the shop and $4600 later, I arrived to pick up my car. Several things were immediately wrong. One, the windshield has been cracked, to which they did replace. Another example is the lights were replaced, but pointed up. The repair person never took the time to dial them in to the road. When I arrived, the salesman told me he personally drove the car and commented on how fast it was and how well it did. So much so, he went and got another employee to drive it. I drove the car home and noticed some "pinging" and such, but was told before I took it off the lot to expect some new noises as the car settles in, as it had had a lot of work done. I live around 5 miles from Woods. The next day, while driving to the gym, 3 miles or so from my home, I noticed a loss of power. The next two miles the car began to shake and shudder and continue to lose power. Once I noticed black smoke rising, I pulled over and popped my hood to an engine fire. I immediately called woods to come and tow me. So, to recap. $4600 in extensive repairs. Have driven the car for 16 years with no major issues. Two people drove the car that were employees. 10 miles from the shop my engine catches on fire. The next day I called and asked for the owner, Tommy. Him and my family have been friends for many, many years. I had mentioned to the person I left a message with, an unknown female, that I fully wish to resolve this through them but was completely willing to get legal counsel if necessary. When Tommy returned my call, he was angry and unwilling to speak. He stated that he would wait to hear from my attorney. It simply defies logic to believe after 16 years and the only owner, only after spending $4600 on major repairs, more than the car is worth, then the engine catches on fire. I have had two mechanics to look at my vehicle. They pointed out many, many, many problems. I have photos from their direction. I am in a dilemma. I dont want to give too much info, as if this goes to court, I need to be prepared. But, I want to resolve this with Woods and get my car fixed. The mechanics are willing to testify to work being done incorrectly, or not at all. One example that I will give, the valve covers were replaced. Yet, the surrounding area was not cleaned. Its filthy. Its impossible that there is a solid seal because of the years worth of accumulation of things that get in an engine area. The pictures I have are shocking. Not to mention many screws and bolts missing from work areas, etc. As well, the mechanics pointed out many other major flaws. If this goes to court, I will ask for actual damages paid for to me to get the work done at another shop, full retail value. I will also ask for attorneys fee's, rental and personal compensation for not having a vehicle. This will well exceed the cost of repairs, as I am forced to put time and effort and hire an attorney because the owner refused to work with me on getting my car repaired. Ironically, even with recorded conversations, documented emails and pictures of shoddy work, the owner completely denies most things. Such as my reporting of the fire, which was reported when I made the call for towing minutes after my engine fire. I highly recommend seeking other options. There was a time when Wood's was a reputable business. That time has sadly passed.

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