Clem's Garage

  • 2.4 of 5 stars
5 reviews

5170 Main St, Stephens City, VA 22655, us

(540) 869-1595

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
3.2/5
Their repair price is reasonable
3.4/5
They complete the work in a timely manner
2.8/5
They respond well when they screw something up
1.7/5
They take the time to explain the problems and necessary repairs
2.8/5
They treat male and female customers in the same manner
2.5/5
They are always honest
3.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
2.3/5
The shop is located in a safe neighborhood
4.3/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.5/5
Oct 04, 2008
My husband and I have used the services of the place for 23 years - with five different vehicles. They can take a clunker and make it purr. they believe in driving a car until the poor thing can NOT be made safe any more, which is our philsophy. The 'Garage' is 'full service' meaning that they do towing, service cars, sell used cars (they'll look for just what you want at the auctions) and do gret detailing. Do I dare say that they treat us as if we were their own families? . . . At any rate their service has been consistently good, as has their advice, and their prices. This little town is in 'ex-urban_ D.C., and is on the Main Street, and sponsors the annual Classic Car show.
Sep 07, 2009
Stopped at a rest area on I-81 about 13 miles from Stephens City. My car smelled a little hot when I stopped and, upon checking, no oil registered on the dip stick, even though the idiot lights came on, nor did the temperature gauge show high temmp. Thought it best to have it towed and checked out before continuing my trip to Savannah, GA, from PA. Rest area attendant recommended Clem's as a trustworthy and competent garage. The driver arrived promptly and took me and the car to Clem's. At 11:30 a.m. on a Saturday, which means they close at noon, I expected a stay in a hotel room until Monday, when they could get to my car and maybe get parts to fix the problem. Clem's staff took my car right in, diagnosed the problem as a leaking oil filter gasket, and completed the job in about half and hour. They had the correct filter (and gasket) in stock and told me the Jiffy Lube that had just changed the oil prior to the trip either did not replace the old gasket or tightened to filter cap too much. In any case, all that was needed was a new filter/gasket, and some new oil. The whole mishap only slowed my trip by about and hour and a half. Clem's staff treated us honestly and professionally. The whole bill was just under $40, since AAA took care of the towing charge. What could have been an over-the-weekend nightmare, turned out to be a pleasant experience with a great bunch of people, including the office manager and garage manager. A big thumbs-up for Clem's!
Nov 07, 2011
Dec 12, 2011
  • Samova
Replaced my perfectly good starter for 280 dollars. It seems a shop in business for 50 years would know how To diagnose a bad starter. I asked for the old starter and took it to Advance Auto for testing and it tested good. They put my old starter back in and gave me back all my money but they never gave me an Explanation of why they replaced a perfectly good starter in the first place.
Nov 28, 2014
  • Hoots
Took Volkswagen in for a simple car inspection, failed inspection which we knew it may. Turns out they broke rear brakes when inspecting them, and never bothered to explain this before we drove the car. Little to say we are lucky to be home after such a fiasco. Avoid this shop, the level of care to your car is low and they will attempt to shift blame to you.

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