Perfection Muffler Service & Auto Clinic

  • 2.8 of 5 stars
3 reviews

1806 Peters Creek Rd, Roanoke, VA, us

(540) 562-2131

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
3.7/5
They are competent
3.3/5
Their repair price is reasonable
3.7/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
3.5/5
They treat male and female customers in the same manner
1.0/5
They are always honest
3.7/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
3.3/5
The hours of operation are convenient for customers
3.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
1.0/5
Nov 07, 2011
Apr 11, 2008
I have had two experiences with Perfection Muffler, one maddening and the other good. First of all, let me say that they're great guys! Just make sure of the work that you are having done beforehand. On the first visit, I took my vehicle into them to have a generic catalytic converter installed after having installed a factory-new downpipe and rear exhaust section myself (the factory converter, however, was exhorbitantly priced). I had assumed they would weld the existing converter flanges onto the new unit and bolt it in. Instead, I found out when I got home that they had cut the flanges off of the brand new pipes and welded in the converter, leaving me with a single-piece manifold to tailpipe exhaust system. Now, if something fails or develops a hole, I'll have to have something pieced in or replace everything. On the second, I took a hard-to-find catalytic converter into them to be installed to replace the failed factory unit. I was unable to get the bolts out and replace it myself. They offered me the option of cutting the bolts off and replacing at the flanges to retain the factory exhaust setup, or cutting the converter off of the existing flanges and likewise witht the replacement unit, and then welding the replacement converter to the existing flanges. I opted for the first solution, and am very pleased with their work. In both instances, the price was fair and the work was done quickly and when promised.
Sep 29, 2016
  • jrob999
Rude and unprofessional. I called and spoke with a gentleman about getting a catalytic converter; we couldn't determine which one I needed so he told me if I brought it by he would take a look real quick and we could schedule it for the next day. I arrive and speak to the person at the counter and explain I had just spoke with someone who told me to bring it by. I ask if he was who I spoke to and he replies with just "no". I explain to him that I was told to bring it down for a quick check to which he responded with "nope, we're full" and closes the counter window in my face. He made no effort to even determine who I spoke with nor could he be bothered to try and help or even say more than 4 words. One of the rudest experiences I've ever encountered at a place of business and incredibly unprofessional.

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