Berglund Chevrolet Buick

  • 4.9 of 5 stars
2 reviews

1824 Williamson Rd Ne, Roanoke, VA 24012-5228, us

(540) 342-3169

Email: 

Website URL: 

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Hours
 
Specialties
Keeps track of your cars repair history for you
Has ASE certified mechanics
Road tests vehicles when appropriate
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Aug 27, 2008
Had a problem with a lifter knocking in my 2004 truck. changed the oil and it looked suspicious. I had previously had to add about 3/4 of a gallon of coolant every 8000 miles. Had the oil tested and found glycol in the oil. Took my truck to the local Chevrolet dealer in Rocky Mount and was told there probably was not a problem, to drive it and see what happens. I showed them a sample of oil with apparent antifreeze in it, and they said they could look and tell it was not antifreeze. Took my truck to Berglund, and within 2 hours they had found a crack in the head, related to a TSB notice which I also had located on teh internet and ask the other dealership about. I was told that could not be the problem. Heads had to be ordered, but my truck was repaired and returned to me within two days after parts were ordered. I am extremely happ with the repairs made, and the Service Coordinator who helped me, Charlie Hatcher.
Jan 17, 2011
They make you aware of any problems whether its something they found amiss with your car or if there is a problem with a heavier workload in their garage. And they constantly keep you informed

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