Westover Mercedes Service

  • 4.7 of 5 stars
3 reviews

4610 Forest Hill Ave, Richmond, VA 23225, us

(804) 231-5623

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
4.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.0/5
Feb 26, 1999
A one man shop, Westover Mercedes is a fair, honest and trustworthy neighborhood fixture. The owner and mechanic, Mel, is adept at effecting all manner of repairs, simple or arcane, on all manner of Mercedes-Benz -- late model or vintage. Over the years I have grown to trust his work and prices to such a degree that I drop off my cars with a blank check. I occasionally consult other mechanics -- just for a reality check -- and always come back to Westover Mercedes.
Apr 13, 2005
MEL PEMBERTON, the owner(( 4610 Forest Hill Ave. Richmond, VA 23225 (804) 231-5623)), provided a B level routine service for our 1998 Mercedes e320. He did all the required checks and inspections, filter changes and fluid checks and replacement. He appeared knowledgeable about potential problems and did the needed checks. He did the needed work but did not pad the parts or labor bill. He charged for his actual time and not a book rate. He spent 75 percent less time than a Mercedes dealer estimated for this service, yet he did all the required checks and maintenance work. His bill reflected this difference. I have recommended him to another Mercedes owner and would patronize him again.
Jan 03, 2014
  • educated citizen
Mel Pemberton is the biggest liar, thief on the planet. He over charges customers, lies to customers, steals parts off of their cars and tells them he is putting on factory parts when they are used parts. His morals, bad language, angry yelling personality is in need of serious help. We are so glad the redneck thief is out of the neighborhood and back to the hill-billyville he came from. Never, ever take anything to him and never trust him.

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