Headlights to Tailpipes Incorporated

  • 5.0 of 5 stars
3 reviews

5218 Lakeside Ave, Richmond, VA 23228, us

(804) 264-9229

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Has ASE certified mechanics
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.7/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.0/5
Mar 25, 2007
The owner-head mechanic, Tim Gray, has worked on both my 1989 Honda Accord and my 1981 Ford F-150 with excellent results since 2002 (over 5 years) at his present location. Before he openced his own shop, Tim was a mechanic for over thirteen years with another well-respected shop in Richmond. He also has extensive experience in custom muffler-exhaust work. Tim is friendly, straight-forward, honest and very knowledgeable about a wide range of automobile and truck problems. He tells you the problems and the costs up front. If he can't do somethng at his shop, he'll give you his best opinion on where to get the work done. His shop is up-to-date, clean and member of the Better Business Bureau. The shop also does inspections and has a towing service.
May 14, 2009
Virginia state law requires annual inspections, and I had never had to have a car inspected before because I had not owned cars with Virginia license plates, and therefore was a bit nervous about my first inspection. A friend recommended Headlights to Tailpipes, and I went there still worried that the mechanics were going to rip me off, but I was happily proven wrong. Tim is a very genial and honest person, and my car was done in less than half a day. It only took that long because it needed a new serpentine belt, and that was also very reasonably priced. Overall, the experience was great, and I am going to slowly overcome my fear of auto shops and recommend this place to others as well.
Mar 18, 2011
These guys are great! My wife and I take our cars there every time we need something done. I have given these guys ample opportunity to screw me over if they wanted - example: I take the car in and say, "I think I need brakes with my inspection." Dude calls me two hours later, and says, "Got your inspection done and you didn't need brakes." Awesome! They are super friendly, and they turn the cars around as quick as they can. They saved me a bunch of money on parts too. I send all of my friends here, and I HIGHLY RECOMMEND THEM!

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