Decatur's Garage

  • 4.8 of 5 stars
9 reviews

4031 Macarthur Ave, Richmond, VA 23227, us

(804) 262-7582

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.9/5
They are competent
5.0/5
Their repair price is reasonable
4.3/5
They complete the work in a timely manner
4.8/5
They respond well when they screw something up
4.8/5
They take the time to explain the problems and necessary repairs
4.7/5
They treat male and female customers in the same manner
4.8/5
They are always honest
4.9/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.6/5
The shop is located in a safe neighborhood
4.7/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.3/5
Nov 06, 2011
Aug 08, 2000
It is hard enough to find a mechanic you can trust. Richie is a particular find: He is honest, in my neighborhood, and only half a block from the bus line. The only problem is that this is a small shop and lots of folks know about it. You can't take them a big job at the last moment and expect them to fix it immediately. If you can plan ahead, this is the place to go.
Aug 02, 2001
My 1992 Pontiac Bonneville SSEI is an electrical nightmare. Your name it...it has died. The sense of humor of all the guys there and theirwillingness to admit when it is something that they cannot fix makes them a joy to deal with. Pontiac will not release all the computer codes for the sensors, so I have had to resort to a dealer with very negative results. I am now having to abandon the Pontiac for a new car, and will not be working with these guys anytime soon. It has actually been enjoyable enough for me that I thought about buying a classic car just so they could work on it.
Nov 06, 2011
Aug 11, 2003
Usually talk me out of any unnecessary service that I request. My best experience also involved the local Ford dealer. My 1995 Mustang had a recall last year, and I took it to Ford. I also asked them to look at a hesitation problem and an intermittent check engine light. Not including the recall repair, they quoted me about $700. I said thanks but no thanks. I took the diagnosis to Decatur's, and they were able to make the repairs for $137. I have had no further problems. These guys are excellent.
Nov 14, 2008
I've always had great service from Decatur's, starting with the 1984 Honda Accord to my 1999 VW Golf. They do a very good job at a reasonable price. Definitely recommended!
Jan 22, 2004
Completely agree with all the positive comments of others. Also, being "a girl", have had all kinds of NOT-great car repair experiences that have been gender related. This place is just great in that regard -- not only competent, honest, ready to send customers to someplace else better qualified for a particular job if appropriate (like transmission), and happy to explain things, but also assumes a woman might have a clue. Can't say enough good things about this shop. Hope though not too many people find out about them. (Kidding-hope they do so well they can retire early-deserve it!)
Jan 06, 2008
They are great guys. They cost more than some, but I think they are pretty straight forward and pleasant! My entire family - from my mother to my cousins to grandparents take their cars to Decaturs.
Oct 22, 2010
These guys are your friends next store when you need help! The overall experience of taking my car in to Decatur's is a pleasant experience. The shop exists in a friendly, walkable neighborhood with a coffee shop down the street. They fix my car while I wait--quickly, I might add. Since I have always owned Toyota Corollas, I have never had major car troubles, but one time my bumper had become concave from it, er, me, hitting a parked car. They popped it out with no problem and for free! When my old Corolla finally reached its end, they took the time to talk with me about the next car I should purchase and why. Even though I can get discounts at other places for tires, oil changes and the like, I ALWAYS go to Decatur's because then I know I don't have to worry about anything.

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