Lees Automotive Services

  • 5.0 of 5 stars
15 reviews

837 West 44th Street, Norfolk, VA 23508-2005, us

(757) 440-1053

Email: 

Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.7/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
4.8/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.9/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.4/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.8/5
Nov 06, 2011
Nov 06, 2011
Jun 20, 2006
I have only additional accolades to add to the list. I was very impressed by the cleanliness and organization of the shop. There was also a sincere effort to schedule the work for an open time slot (two days from my request), instead of telling me to bring the car in and not knowing when they might get around to it. I also appreciated the additional questions, explanation, and educational tips that were provided. Why aren't there more mechanics with this kind of integrity and customer service philosophy?
Nov 06, 2011
Aug 28, 2003
Down to earth explanations in show-and-tell format. Fully confident in mechanic's ability and knowledge. Very personable.
Oct 20, 2005
  • N/A
Great mechanic!!! I am going to him always. He goes above and beyond.
Aug 07, 2006
We love Lee and Debbie! I don't trust any other mechanic with my car. In fact, my whole extended family takes their vehicles there and Lee and Debbie know us all by name now. It will be a dark day when they retire.
Sep 16, 2008
Lee is by far the best and most honest mechanic we have ever come across. His service is timely and accurate. He takes time to talk with you about his diagnosis and various options. As for his honestly, I have a Toyota with 117000 miles and its original brakes; each time he lets me know itÂ's not time to change them yet. We highly recommend him!!
Nov 13, 2008
I took my caravan in for a routine oil change, and mentioned to check the transmission fluid level, as it has a habit of leaking. Lee called that afternoon, said the job was done, had added a couple of quarts of trans fluid, checked the clamps and hoses, tightened a few things, said I was good to go. That has been a year ago, haven't had any transmission fluid leaking since then. Keep in mind the dealership was routinely adding at every oil change, but couldn't seem to find any problem....turned out to be loose clamps....how hard was that. Like I said, Lee checked, tightend and not a problem since. Since then he has done all the oil changes, and that van has never run smoother. He's a little more expensive, but well worth it in my book!
Jul 24, 2009
Believe what you read about them. They are honest, upfront and extremely competent. If they find something that needs to be fixed they will call you, tell you what needs to be done, inform you how much it will cost and get your consent before they proceed. I've had tremendous peace of mind with them.

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