Omni Performance Auto Repair

  • 2.1 of 5 stars
2 reviews

12 Forrest Drive, Newport News, VA 23606, us

(757) 599-7550

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Hours
 
Specialties
Guarantees all work for at least 12 months or 12000 miles
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
2.0/5
Their repair price is reasonable
3.0/5
They complete the work in a timely manner
2.0/5
They respond well when they screw something up
1.5/5
They take the time to explain the problems and necessary repairs
2.5/5
They treat male and female customers in the same manner
N/A
They are always honest
3.0/5
I would use this mechanic again
1.5/5
I would recommend this mechanic to others
1.5/5
They fix the problem the first time
1.0/5
The shop is located in a safe neighborhood
3.0/5
The hours of operation are convenient for customers
3.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.0/5
Dec 12, 2012
  • Entice
Brought my Windstar in to have the timing belt replaced ($1200). Drove it ten miles and low oil light came on. They replace the oil pump and sensor ($700). Drove it 20 miles and low oil light came on. Now they claim that the defective timing belt somehow affected the bearings ($900). Their mechanics are very good at finding the most expensive part to replace first - praying this is the solution; but not so good at comprehensive diagnosis and inspection. Considering how many times I've had to have their repair repaired, I should have a reserved chair in their lounge. They have a two year warranty on their work; but since their work doesn't actually fix the problem, the warranty is useless. I think they can do an oil change - nah, who am I kidding.
Dec 19, 2012
  • Entice
Brought my vehicle for a low oil pressure light. They claimed it was a worm bearings/crankshaft issue. It would cost 2700 to replace. They had previously diagnosed the problem as a defective oil pump which they replaced for $900 - it wasn't. Tried to sell me a new engine after already making $2K in repairs but I didn't buy it. Their previous repairs lasted about 50 miles. This time I got 50 feet before the vehicle began pulling violently to the right. According to their ace mechanic when they replace the crankshaft it throws the vehicle out of alignment but he didn't notice it during the test drive - you'd have to be blind and higher than a kite not to see the wheel is at a 45 degree tilt when driving straight. According to the ace mechanic for an extra $200 they be happy to align the vehicle. You can spend months here trying to get a simple problem fixed and they won't make the repair but will drain your wallet along with the oil pan. This is the type of shop you recommend to your mother-in-law or that neighbor whose dog uses your lawn.

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