Peacock Auto Service

  • 4.9 of 5 stars
12 reviews

205 Meade Ave, Charlottesville, VA 22902, us

(434) 979-7475

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.9/5
They are competent
4.9/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
4.8/5
They respond well when they screw something up
4.8/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
4.8/5
They are always honest
4.9/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.6/5
The shop is located in a safe neighborhood
4.3/5
The hours of operation are convenient for customers
4.4/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.7/5
Sep 14, 1997
Randy is so personable, he knows everybody in town and could run for mayor!
Sep 14, 1999
I was recommend here by a machinist friend and have nothing but rave reviews. I generally have trouble with being treated as an idiot because I am not only female but sort of naive and innocent looking. This time I was wrong about what was wrong with my car but the mechanic took the time to explain what was really going on without being at all condescending. He did a sound check of what I thought was the problem even though he was pretty sure I was wrong. In the end it turned out to be something minor and I was pleansantly surprised when he charged me less than the cab ride to the shop cost.
Aug 21, 2001
Extremely honest. Incredibly competent. First time I visited them Randy told me that he did not think that it was worth me having the work done ( trying to make a silk purse out of a sows ear). Said he would be glad to do the work, but recommended against it. Second time I went to him, he immediately and correctly ( big emphasis on correctly) diagnosed a problem which two other shops failed to fix correctly. He actually listens fully to your problem. Id send my mother to him ( and I like my mother....most the time).
Apr 23, 2002
My only complaint with Randy is that sometimes he doesn't have time to do minor work. If your car has some minor quality of life problem, he will tell you that it's not worth fixing, which I suspect means it's not worth his time to fix. It's not that he's lazy, his talents and honesty are so widely known that he really doesn't have time for small problems. But if he's got the time, he's always willing to do a favor. He fixed my lawnmower last year and charged me a case of beer.
Jul 08, 2005
  • N/A
Did not push for a repair when I said I needed to think about whether I was going to bother keeping the (old/practically worthless) car.
Sep 26, 2009
I have had great experiences with Pugh's Auto Service. Randy recently saved me a load of cash on my 90000 mile inspection for my Toyota, he charged 92 dollars for a tune up and inspection and I had called other shops in town for for the same work, and was quoted between 400 and 500 dollars! Also, I was almost sure I needed new brake pads, but Randy again saved me a load of money and demonstrated that it was unnecessary for a long time. I will definately keep sending my babies to Pugh's Auto Service, they are very honorable and very competent.
May 20, 2006
Randy undervalues his own services, given the low hourly labor charge. But the low rate does not reflect the quality. On the contrary, his shop only does what needs to be done and does it right 99% of the time, and in the other 1%, he fixes it immediately, in our case, for no extra charge. He is very patient with old cars, and the only time he had trouble getting to our car was when his extra mechanic just stopped coming to work! Highly recommended!!
Jan 03, 2007
This has been an excellent repair shop for us, keeping all 5 of our somewhat-older cars going. Honest, relatively-inexpensive, and competent. Don't be put off by the scruffy "Gasoline Alley" premises. Rumor has it, though, that Randy Pugh may be putting his place up for sale. A huge loss for loyal customers, if true.
Sep 26, 2009
  • N/A
I have known Randy since we were teenagers. He works on my 1974 Porsche, 1990 Corvette, 1999 Durango, and my Mom's 1993 Taurus. He is a compete mechanic and I usually feel that he hasn't charged me enough. Sometimes he won't have the necessary computer to read the codes of some models but if he doesn't he will tell you and give you a good recommendation and where you can take it. There is a reason he won the C'ville's award for best honest mechanic several years in a row.
Sep 27, 2009
I am a former mechanic under Randy Pugh, and I took over the shop in August. We still believe in honest, affordable and reliable work on your cars. We continue to serve Pugh's Auto Repair customers and are always accepting new clients. Now open Saturdays from 10 to 2. Please come visit the renovated shop & office (in the same location)! Thanks, Joe

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