Broad Street Auto & Tire

  • 4.9 of 5 stars
8 reviews

2120 Lake Ave, Brookland, VA 23230, us

(804) 285-8707

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.9/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.9/5
They treat male and female customers in the same manner
4.7/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.8/5
The shop is located in a safe neighborhood
4.4/5
The hours of operation are convenient for customers
4.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.7/5
Nov 06, 2011
Nov 06, 2011
Oct 11, 1998
The first clue I had that these guys were really honest is that, when they don't know something, they say so up front, they don't charge for the time they spent not figuring it out, and, having eliminated some possibilities, they send you somewhere that can fix it. The vast majority of stuff they do well, quickly, and relatively inexpensively, and they're always very pleasant.
Nov 15, 1998
Mike's garage is about 15 miles from my home, and I can pass a hundred garages on the way to drop off one of my two cars (Ford Escort wagon,Ford Ranger) for repairs. Always straight in answers; when on rare occasion a problem is not fully fixed, his attitude is ALWAYS "bring it back, I don't want to have any customer getting less than the best we can
Apr 11, 2001
Took my Honda Civic there at 7:30am to have a new axle put in. Buddy had diagnosed the problem and called me by 9:00 with an estimate, and by 2:00 the whole repair was done, all for a reasonable price. AND, he even asked me if I'd like him to lock the keys in the car so I could pick it up after hours. Really nice guy and a fantastic job!
Nov 06, 2011
Sep 12, 2006
We have been going to Buddy's for about 3 years now. I am not mechanically ignorant, just a maladroit. They are have always been honest and inexpensive. One time, we had to take one of the cars back to "re-fix" something. They were quick to own the problem and were very resonable dealing with the issue. In previous posts, someone mentioned Buddy uses cheaper parts. Just tell Buddy to use the more expensive parts and he will! We live 15 miles from his shop and would never go anywhere else! Would like to see some nice coffee with cable tv-- hint, hint.
Jan 26, 2009
Buddy and Jeff always have been willing to ask (and answer) the question, "Do I really need to do this [repair/replacement]?" Most mechanics give you the impression that you need to do any replacement (example: struts) yesterday. At Broad Street, they have frequently said, "You don't really need to do X. The car is fine." Or, "Your car is older, I wouldn't put the money into it, it is not really a problem yet." This is outstandingly honest and practical. And very rare, since obviously they would make more money if they always told their customers that the job needed to be done.

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