Neilson Automotive

  • 4.3 of 5 stars
13 reviews

2251 Santa Clara Dr, #C, Santa Clara, UT 84765, us

(435) 652-4401

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
4.5/5
They are competent
4.6/5
Their repair price is reasonable
4.6/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
4.1/5
They take the time to explain the problems and necessary repairs
4.7/5
They treat male and female customers in the same manner
4.7/5
They are always honest
4.5/5
I would use this mechanic again
3.6/5
I would recommend this mechanic to others
3.6/5
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
4.9/5
The hours of operation are convenient for customers
4.6/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.5/5
Apr 03, 2000
On more than one occasion Bruce has completed repairs to my '81 Ford F-250 pick-em truck (God bless Henry, Edsel, and the whole Ford Family)in under two hours because I need that little 460 cu.in. gas hog to get to and from work. When I was out of work he took a posted date check (but please don't tell anyone about that. He fixed my wifes Chevrolet on the spot after he learned that she needed it for a job training session that afternoon in American Fork, Utah, 280 miles to the north. On one occasion he made a house call!!! Egad could this be the end(or possibly the beginning)of civilization as we know it. Bruce diagnosed the problem in my drive way, and lamented the fact that he had no tools on his person. He then helped me get the car to his shop so I wouldn't have to waste a AAA tow. The total cost for this scenario that I have described...including a new battery, was $65. This was actuallt the correction of a misdiagnosis another shop made and in solving it he saved me over two hundred-fifty dollars. He is always polite, friendly and most important he fully explains the problem in mono-syllabic terms that even I can understand. Never have I walked away from Bruce's garage wondering how my ramafratchet broke and ended up wrapped around the transmodulator or why the hemo-flux regulator prevents my frillby from properly circulating the boron gasses needed to dissipate the heat build up in the squabbler and could result in a distended and ungovernable philanthrugger. Bruce is not only a GREAT mechanic, but I would be proud to call him, Friend! Bob Paterson
Sep 06, 2006
Have always found that Bruce, and his crew are very helpful in all my vehicle needs. I have been going to Neilson Automotives for 6 years now. Have referred lots of people to them and I hear only good things about them with others who have known them for year also.
Sep 10, 2005
As a newcomer to the area, I took a chance on this shop based on what I read here, and I am glad I did. I was immediately impressed with the owner's honesty and commitment to his customers. I even overheard him taking full responsibility for shoddy work done at a specialty shop he had recommended. He was insisting on making things right with his customer, even though the customer wasn't blaming him at all. Realizing that I was waiting for the car, he gave it priority and made a point of giving me frequent progress reports. He recommended no unnecessary services (unlike the staff at another shop I had previously used). I won't be going anywhere else.
Apr 16, 2009
We took our 1985 Toyota Tercel to Bruce. The carburetor was a mess and we had a terrible time starting it. Though he kept it almost a week due to a shortage of mechanics, Bruce worked on the problem himself (since he is the most experienced in these old carburetors) and now it runs very well. He was not completely satisfied with the cold (winter) start repair but we are. In warm weather it's not a problem, and on cold days, if we are patient, it's fine. Bruce also discovered the crack on the radiator cover which we think was causing our heater to work poorly. Once fixed (by our old mechanic, who wanted to do the work) the heater works much better.
Jun 13, 2010
This was my first visit to Neilson Automotive, but it won't be my last. As a person who travels/moves frequently, I'm always nervous about finding someone to work on my old car when I move to a new place. I went to Neilson after reading their reviews on CarTalk, hoping to get an exhaust leak fixed. Bruce and company were flexible with my appointment time, extremely time efficient, and informative. I am most comfortable in a mechanic's garage when I can see the part that needs to be replaced and what is wrong with it. They allowed me to see the broken pipe and watch them repair it. As a woman, I am automatically a little defensive when I go to a new mechanic. The folks at Neilson made me feel confident in my choice to bring my vehicle to them, and my car is all the better for it. Thanks guys.
Mar 31, 2011
Bruce has a very comforting confidence and knows everything. He makes sure that you know exactly what he's doing, and why. And he's good looking, too!
Jun 27, 2011
Let me share my experiences with Neilson Automotive. 1. Five years ago, my daughter's car wouldn't hold a charge. I came up from California to try and fix it. I couldn't find the problem, so I asked some guy where a good auto repair shop was in the area. He gave me a number, and I called it. It was late Friday evening, I didn't have much hope the shop would be open, but to my surprise, a guy named Lindsey answered the phone. He told me that the shop was closed the next day, but he would come in to help us out even though the shop was closed. To make a long story short, after a couple of hours of searching, he found that the radio was causing all the problems. A couple of hours of trouble shooting, and all he charged us for was a new battery. 2. I recently took my Ford F350 to a local place to have a safety inspection done. This place told me that my truck had all kinds of problems. I felt really uneasy with what they were telling me, so I called up Neilson Automotive and they told me to bring my truck in and they would check it out. They checked the whole truck out and said it passed the safety inspection with no problems. I have worked on my own cars for the last 40 years mainly because I haven't trusted anyone else to work on my cars. From now on, I will be driving the 27 miles pass many repair shops, to take my cars to Bruce, Lindsey, Ty, and all, at Neilson Automotive, because I TRUST THEM.
Jul 19, 2011
I was lending my car to a member of the family for a long road trip when she noticed that the volt meter on the dash was dropping steadily, as if the alternator had died and the battery was being discharged. Since the car was many miles away in an unfamiliar city, I looked on CarTalk.com for a reputable garage. Having found this one, I called and made arrangement for my sister-in-law to drop the van off, and got an estimate for an alternator replacement. Their mark-up on the replacement part was minimal, and the flagged hours was not unreasonable. The next day they called me and told me that the tests they had performed indicated only that the volt meter was giving the wrong information, that the alternator and battery were just fine, and that all I really needed to do was to replace the negative battery cable to avoid further battery degradation. They had spent less than 15 minutes on the diagnosis, so did not even charge a fee. Imagine a mechanic working on a car without ever having seen the customer, and the prospect of never seeing him again, in a city far away. The temptation to do unnecessary work would be overwhelming for most mechanics. But this Utah mechanic put integrity ahead of profit.
Jan 02, 2012
  • Supermon
Initially a year or so ago had a couple of great interactions on some major repairs (done timely, cash discount, accurate diagnosis) last few visits not so good. And the last one will stop me from going back. Took van for annual inspection. And found out it needs new rack and pinion. Authorized repair but never heard back. Called at closing time for update and told it'd be the next day. No info the next day so called at 3 and told wrong part delivered and will be the next day. Next day got a call that rear motor mount bad and needs replaced. Authorized that repair. Called in afternoon after no word and was told that wrong part was delivered but they've now rectified and van will be ready soon. But the wrong motor mount was also delivered and so they just skipped that repair. But they'll give me half off the labor for that next time. Yeah, thanks. But I'll take it somewhere else. Oh and cash discount is cancelled so no discount even though we jerked you around. They did great work initially but I'm moving on.
Mar 13, 2012
  • ElGuayaKo
Well according to big o all my fluids were low. I just had Nielsen worked on my Volvo 100K complete service. My wife took her volvo to this people. I told her not but that's another issue. Any how very disapponted I will never ever use this guys. My land rover and volvo wil not touch that garage ever. I think Ozzy at Stg Foreing Auto deserves aim apology. Sorry Ozy.

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