Herm's Volvo Automotive & Rpr

  • 4.1 of 5 stars
14 reviews

15 E Malvern Ave, Salt Lake City, UT 84115, us

(801) 485-7672

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Specializes in Transmission work
Loaners
No
Notes
 
They are always honest
4.3/5
They are competent
4.9/5
Their repair price is reasonable
4.1/5
They complete the work in a timely manner
4.2/5
They respond well when they screw something up
4.4/5
They take the time to explain the problems and necessary repairs
4.2/5
They treat male and female customers in the same manner
4.3/5
They are always honest
4.3/5
I would use this mechanic again
3.0/5
I would recommend this mechanic to others
3.0/5
They fix the problem the first time
4.4/5
The shop is located in a safe neighborhood
3.9/5
The hours of operation are convenient for customers
3.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.5/5
Jul 28, 1997
Herm is a perfectinist, He babied his 1990 740 and entered it into the 1992 Salt Palace foreign car show. This decked out bright red beauty won first prize. Two years ago, Herm mentioned that he was thinking about selling it, We just happened to have our 1979 240 in for some minor repair. We asked Herm if we could test drive the next day. Well, in short we feel in love with it. we're now having the 90,000 mile tune up done on it. The only nagging thing for us with this car has been the tires, we have 205 r16 high performance tires on them, Since these tires are lousy in the winter, we have been having our Blizzacks (which we love) switched each season. Now we're have a bad time getting the tires to bead on the rims. we're having to consider getting a whole set of new rims so we don't have to keep breaking them down.
May 07, 2004
I have had two Volvo service and repaired by Herm and Scott from the eaily 1980s. I still drive the second Volvo daily (271,000 miles)and use Herm's for repair and service. I have never had to return for repair of a repair. Always fixed the first time. Herm has a file for their customers and monitors the need for repair. An example, my current Volvo leaked a bit. Scott make me aware of the lead and said we should watch to see if it got worse, because, the repair could be done with a new timing belt. This would reduce my cost because both projects required the same work. I could recomend Herms with out any reservation.
Sep 02, 2004
I love going to Herm's and sometimes I even don't mind paying for my repairs. They are honest, capable, have an interesting lounge area, and both (yes, even Dad!) are fine to look at. I might add that I left Herm's for a while because I thought my neighborhood mechanic could save me some money. Bad idea. In a couple of years my 1985 Volvo was falling apart from lack of attention to the preventative stuff.
Dec 08, 2004
Herm's Volvo is the only reason that I still drive the cantankerous computerized mastadon that I own now (1998 Volvo V70). I believe that Herm's shop is managed by a father-son dynamic duo. They are very efficient and have a seemingly infinite knowledge about the elusive and poorly understand creature; the modern volvo. They take Fridays off at Herm's and I think that is GREAT. We should all take such good care of ourselves and our cars.
Jan 05, 2005
Good experience each time - they do what needs to be done, unlike the dealer that does what makes the cash register ring.
Apr 07, 2005
Herm has been my Volvo mechanic since 1979, when I bought my first Volvo. When he left the Volvo dealer to start his own shop with his son Scott, I followed him--along with all the other Volvo owners I know. During all the years I've had work done on my Volvos (I've had two of them), the service has been consistently honest, competent, and courteous. Herm and Scott have frequently gone out of their way to help when I've had auto emergencies--like when I was unable to drive my car. Out of all the anecdotes over the years, the one that comes to mind happened when I drove from Salt Lake to L.A. one summer. When I arrived in L.A., there was radiator fluid all over the floor of the front seat. While in L.A., I went to a Volvo dealer and an independent Volvo repair shop to evaluate the problem. Both had grave news for me--the dealer said the cost of repair would be around $600 and the independent repair shop quoted a repair as being around $400. Since no more radiator fluid was leaking onto the floor, I decided to do nothing until I drove back to Salt Lake. When Herm examined the car, he said no repair was needed at all--for the leak had been caused by over filling the radiator fluid, which had expanded and overflowed onto the floor because of the desert heat. The final cost: 0. For any one who has a Volvo, this is the place to have it worked on.
Nov 07, 2011
Jun 01, 2009
Herm never answers the phone or returns calls. It appears that he has enough loyal followers and is not really interested in new customers and serving their needs. My wife's S70, 05, needed new rear brakes, and he said he didn't have the tool. After about a month he didn't call to say he had the tool, and finally my wife was able to get in touch with him, but he still did not have the tool! Something does not add up here. I tried to call several times with no answer and finally left a message but the call was not returned.
Nov 07, 2011
Jul 11, 2009
My experience with Herm mirrors that of others who furnish glowing reviews. He has provided repairs and service at a fraction of the cost of the dealership, made minor fixes free of cost("just drop by"), and found problems others have failed to identify after many months and dollars. Here's one example: Our only car, a formerly super-reliable 1997 Volvo 850, began failing to start about two years ago. The car dealership and at least three specialty battery sellers repeatedly tested the car's electrical system and sold us new batteries. The dealership also replaced the ignition system. In desperation, we purchased a Toyota as our primary car. A friend told me Herm had kept his old Volvos on the road years beyond expectation. I told Herm what I'd been told: "The batteries were faulty," "It's an old car-all corroded.""Failure is typical of Volvos." He simply said, "No, that's not true" and kept the car a couple days. His discovery? The glove box light didn't go off when the car was off! Cost was minimal. The car is super reliable again. I just wish I'd known about Herm two years earlier.

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