Carpenter Auto Repair

  • 3.3 of 5 stars
3 reviews

2794 Pennsylvania Ave, Ogden, UT 84401, us

(801) 621-0414

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
3.7/5
They are competent
3.7/5
Their repair price is reasonable
3.3/5
They complete the work in a timely manner
4.3/5
They respond well when they screw something up
3.7/5
They take the time to explain the problems and necessary repairs
4.3/5
They treat male and female customers in the same manner
4.3/5
They are always honest
3.7/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.7/5
The shop is located in a safe neighborhood
3.3/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.5/5
Nov 07, 2011
Dec 26, 2009
Jan 30, 2017
  • TOU
I have had Dave Ball (current owner of Carpenter Auto) work on our vehicles. The last time was to help us get the stupid check engine light shut off on our 2003 Yukon XL that we have owned since 2003 (2nd owner...it had about 165k miles)...so we could pass inspections. In the end, with a smile on his face, he said it was a bad intake valve in #6 cylinder & the only option was to do valves & head on the one side but recommended a full job & should do both sides. We agreed but told him to make sure he built us a motor that would last at least 3 years...he said no problem. (We had an estimate but did not put restrictions on him...just to do what was needed & do it right.) Two weeks later & over $2,000 later, he gave us back our rig & we were back on the road with a 12 month warranty. Over the next few months, we had to take it back a few times to address the manifolds continually coming loose & several broken bolts...motor sounded awful with exhaust leaks. Dave said he hadn't replaced the bolts because we hadn't asked him to. If he would have mentioned them, we would have asked...remember, no restrictions...just do it right. Who is the expert here? Eventually we bought all new exhaust bolts & he replaced them, no labor charge. Cool About 6 months later, the transmission started slipping...we had it rebuilt at another shop known only for transmission for another $2,200. Even though the truck wasn't really worth large money, we felt it worth it over buying a new one since we had already invested so much. (Total = $6,000+ in 18 months). Fast forward 9 months...15 months & about 18k miles since we had rebuilt the motor...we had the EXACT same symptoms, the exact same engine codes in the exact same side and exact same cylinder. What are the odds? We took it back to Dave who told us, with a smile on his face, that we were 3 months out of warranty...which we knew. We weren't really asking him to completely cover it but maybe split it with us as it was identical to the time previous as it seemed pretty coincidental that every thing was the exact same. (If it had even been a different cylinder, we might have felt different.) We were stuck & again not able to pass State/county inspections. He told us that it may be the valve guides but wasn't really sure...we asked if he'd replaced them when he rebuilt the top end last time? He said he had done valve seals but not the guides...that we hadn't asked him too. Remember, we put no restrictions on his build...just build us a motor that would last at least 3 years...who is the expert here? He said he would be happy to put a new crate motor in...for $5,000-$6,000 more. But...that he refused to work on our motor & that we should be happy with the use we'd had...of course with a smile on his face. No amount of discussion would change his mind & he felt no obligation. We returned & spoke to him again & with that good old smile on his face he told us to let him put a crate motor in (we couldn't cost justify it) or move on. I think we should have done just that...before he rebuilt it the first time & we spent good money after bad. Under no circumstances would I recommend this shop to work on even my weed eater. The only reason he got one star on my recommendation is because I couldn't give anything lower. SOOOOOO not impressed! Probably one of the worst mechanical experiences I have had in 30+ years. Stay away, find someone else, avoid his smile...save your money.

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