Volvo Center

  • 2.5 of 5 stars
6 reviews

1326 NE Loop 410, San Antonio, TX 78209, us

(210) 824-3214

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Engine Rebuild work
Loaners
No
Notes
 
They are always honest
2.7/5
They are competent
2.7/5
Their repair price is reasonable
2.5/5
They complete the work in a timely manner
2.7/5
They respond well when they screw something up
2.5/5
They take the time to explain the problems and necessary repairs
2.5/5
They treat male and female customers in the same manner
5.0/5
They are always honest
2.7/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
2.2/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
3.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.8/5
Nov 06, 2011
Feb 27, 2001
I've recently relocated to the San Antonio area. The few local shops could not provide good service for our 240. The Volvo center is a totally competent, professional shop. They find the problem and repair it. Recently the shift lever was very loose. They said it could uneed new bushings and made an appointment for service. Upon inspection it was only loose linkage. The charge?....0! they said "All we had to do was tighten a few nuts." They get my business!
Nov 06, 2011
Nov 06, 2011
Nov 06, 2011
Mar 12, 2015
  • Clovis
Went to them after relocating to San Antonio from Austin. They were convenient, but as I learned, neither proficient or efficient. Examples: Year 4 - Sunroof would not close properly, it was raining. Made appt for 7:30 AM, dropped car off. Called at 4:30 PM to check on car, was told they hadn't gotten to it yet, because they were so busy., and that they'd have it ready by "noon or so" the next day. I said I had to have car that evening, I was coming to pick it up, and I'd bring it back the following morning. When I arrived at 5:15, the car was ready, work completed; though 45 minutes earlier they " hadn't gotten to it". This was after I'd been coming to them for 4+ years. Year 2 - Check engine light came on, code indicated front oxygen sensor. Was told it could be something else, work performed, after a couple of weeks, check engine light came on, same code. Was told it could be something else, , work performed, after a couple of weeks, repeat performance, went a month, repeat. They always found something else to charge me for without replacing the oxygen sensor, and after an interval of 2 weeks to a month, the check engine light would come on, and the same code would register. They always seemed to find "internal" codes that required other work to no noticeable effect on driveability or performance. .. After 6 months I told them to just replace the sensor. No more check engine lights. Had a vibration at speed that was lessened but not eliminated by balance and alignment. A-arm bushings were first, then tie rods,, but still vibrating at speed. Checking various Volvo forums on-line, symptoms seemed to indicate axle play/wear might be the cause. After keeping the car a full day, their mechanic proclaimed, "there was absolutely no problem with the axles". Roger Beasley Volvo in Austin replaced axles 3 weeks later, all vibration gone, never to return. The final straw - battery died. Called AAA for a jump, AAA driver said battery had a bad cell. Battery was close to 5 years old. Drove to Volvo Center at 1:30 PM for battery replacement. Someone, not a regular service writer, (from behind the desk opposite the service writers) told me I would have to leave the car, and that they might not even be able to get it to it the next day. 3 days for a battery replacement!! Volvo advertises Express Service for things like battery replacement. When the car's original battery failed, 5 years earlier, I lived in Austin. Drove to Roger Beasley Volvo, unannounced, and drove out with a new battery in under 45 minutes! I must also mention that prior to this battery incident, the service writer, who I'd come to trust, left the Volvo Center, (after the Service Manager was replaced or former service manager returned, not clear). I learned from another employee that the service writer just wouldn't put up with the service manager's baloney. They also recommended and performed various proprietary "flushes" (non-Volvo) of engine oil, coolant, and transmission to no noticeable effect, when I requested engine oil change, and transmission fluid change. They used incorrect power steering fluid(red),instead of the correct (green) Pentosin. I learned this after the steering gear began to leak. I had the Volvo aluminum engine protection plate installed when I originally purchased the car. On two occasions, the Volvo Center returned the car to me, with the plate incorrectly installed and hanging down. They are my Volvo repair shop of last resort.

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