Victor's Service Ctr Incorporated

  • 5.0 of 5 stars
6 reviews

413 W Olmos Dr, San Antonio, TX 78212, us

(210) 737-1778

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Has ASE certified mechanics
Specializes in Brakes and Mufflers
Happily gives binding estimates
Guarantees all work for at least 1 month or 1000 miles
Specializes in Transmission work
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.7/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.7/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.7/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Nov 07, 2011
Feb 15, 2009
Ours are older Jaguars that have very high mileage. Parts are less available than normal and few people know much about older Jaguars. The exception is Victors Service Center. To date, Victors Service Center has been able to finds all parts necessary and solved the problem the first time 95% of the time. All employees are very knowledgeable and are willing to take whatever time is necessary to explain things before and during the repair. Victors Center Service is highly recommended without any reservations.
Dec 28, 2008
Is head-and-shoulders above the local Jaguar dealer's repair department -- and with the labor charge 1/3 lower and work done correctly the first time!!! The owner also WORKS in the shop. Very good rapport with extended warranty folks. Anecdote: On the way home from a Jaguar rally in Grand Junction, CO, a friend's XJ-S broke down in Denver. They (don't know who) couldn't fix it there. So, the friend flew back to San Antonio and described the symptoms to Victor. They both flew to Denver (at the owner's expense), Victor fixed it, and they drove the car back to San Antonio -- with no problems. That's knowledgeable service! Victor's also specializes in Ferrari. Victor, Frank
Oct 05, 2010
I currently own two Jaguars and have previously owned six more. Other than when they have been under factory warranty, Victor's has done all the service on them. They are one of the most competent and honest shops around which is probably why they have such a loyal following. If it wasn't for Victor's, I probably wouldn't own a Jaguar. Not only are all the mechanics knowledgeable, they are friendly and go out of their way make sure the repairs are done right and on time. Victor also gives back to his customers by hosting a Christmas party that is one of the most fun events of the holidays. No other shop cares as much about their customers than Victor's does!
Dec 20, 2013
  • Vikingcar
It was the first time I took my Jaguar XKR Convertible to Victors Service Center. I am usually skeptical until they prove to me I can trust them and when find a good one I will stay with them. like my dentist, hair saloon and so on. I meet Frank that has been a mechanic there for 25 years, which should tell you a lot,just that alone. We took a look at my car, I explained the problem and he immediately told me what was wrong and gave me the cost to get it fixed. I picked up my car the same evening and had the pleasure to meet Victor the owner he gave me a tour and showed me all his personal Jaguar's. This was a pleasant experience, job done accurate and to a very reasonable price, friendly staff and owner. I will definitely go back here for all my service and would recommend this shop to anyone. They specialize in Jaguar and Mercedes. Guys you just got a new customer and ambassador for you!
Feb 21, 2015
  • munerider
This is not only the best mechanic shop I've ever been to, it is the best BUSINESS I've ever used. Excellence, responsiveness, quality, high standards, respect. I recommend them without hesitation or qualification. I had a troublesome 1989 VDP (I know, they ALL were), and I was often at Victor's. But each and every visit was a great experience! In fact the last time I was in, I made the mistake of commenting on one of the few Jaguar trinkets thy have to sell, some brass valve stem covers, each with a Jag symbol on top. Victor said, "You like them? Here, take them!" Dang it, I should have complimented him on an XKE! The shop is not only so clean you could eat off the floors, they really do have a Christmas parties for their customers. It is the ONLY Christmas event I simply WILL NOT MISS. Victor's is like having a super nice uncle repairing your car. You know he will be straight with you, do what he says, and not take you to the cleaners. One word: INTEGRITY

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