CARS Certified Auto Repair Service

  • 3.5 of 5 stars
4 reviews

108 Nova Mae, San Antonio, TX 78216, us

(210) 342-2222

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Specializes in Radiator work
Loaners
No
Notes
 
They are always honest
4.3/5
They are competent
4.0/5
Their repair price is reasonable
4.7/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
3.7/5
They are always honest
4.3/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.7/5
The shop is located in a safe neighborhood
4.7/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Oct 08, 2007
We have been using CARS owned by Tony Ferro since 1992. A neighbor recommended this shop. The front desk man gave us a repair cost of over $2000, and because our daughter was in law school, we decided to park the car until we could save the money for the repair. When we took the car back and the work was done, imagine our plesant shock when we were told the cost was a bit over $200. Tony knew the estimate we had been given and could have taken advantage of us (first time customer, etc.). When we expressed surprise over low cost, he told us the desk man had been fired because of his questionable quotes. Tony has been our mechanic since then, and has kept a number of cars and trucks in great shape. He is always willing to go more than the extra mile to help us, and to help our visiting family and friends if they get in a fix while on vacation. After my husband, Tony and his crew are the most important men in my life.
Nov 07, 2011
  • N/A
Jun 20, 2011
This was an extraordinary experience...! I had taken cash to pay for my car repair ($225). The cash fell out of my purse at the car repair shop. I mentioned to the repairman that I lost some money and I had to use a debit card to cover the cost. I was heartbroken. I took the car home and frantically searched everywhere for the lost cash. Found nothing. So for 24 hours, I was beating myself up for being a careless idiot. I really needed that money. Then, I got a call from the owner, Tony Ferro, saying they found my money on the floor of their shop under the chair I had been sitting on. Needless to say, I jumped for joy! I went to retrieve the money and wanted to give them a $50 reward for finding the money and being honest enough to give it back. Tony absolutely refused, and only upon my strong insistence, said he would only give the person who found the money $20, which I gladly gave. These people have totally renewed my faith in car mechanics. Unbelievable! Needless to say, they have my business forever and ever. I LOVE THESE GUYS! Hopefully, anyone who reads this will give them all of their business, as well. Tony and his staff deserve it...
Aug 07, 2014
  • Steph_P
Our air conditioning went out on a cross country road trip, so I called ahead to San Antonio to make an appointment for a Monday afternoon (it was a Saturday). They did not accept appts, just first come first served, so we accelerated our travels and I was waiting for them when they opened Monday morning. I left my family at the hotel, hoping it would just be an easy fix. As I had two A/C clamps (?) recently changed for leaks from my home mechanic, C.A.R.S. said that it must be an internal leak in the A/C, so they'd top me off and we could drive through the desert in comfort on our way to California. My wait for all of this took less than two hours, but their "waiting room" was awful. One small bench and two very high straight back hard chairs. None of which are comfortable for more than 5 minutes. The reading material was either old auto trade, older hunting/fishing, or a single 2 month old newspaper. There was a waste basket and plant that were swarming with gnats, in addition to exposed wires from where a decrepit phone used to be attached. I returned to the hotel, picked up the family and we drove in town to see some sights. The A/C stopped working again. This time I called my home mechanic and he gave me suggestions including proper filling freon volume and part numbers for a possible magnetic relay switch problem. I brought the minivan back to CARS and the front salesman was dismissive again. They did relook at the car and the original mechanic admitted that he overcharged the a/c since we were leaking and he wanted to make sure we had enough. While I appreciate the sentiment, there is such a small window for a proper fill, it seems unprofessional to render it worse. We were not charged for the follow-up visit, but nor were we refunded the cost of the extra freon that shouldn't have been used in the first place. The salesman barely acknowledged me and I felt like we were a huge bother actually using their waiting room.

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