Vern's Auto Repair LLC

  • 3.4 of 5 stars
2 reviews

5739 Seguin Rd, Kirby, TX, us

(210) 662-6449

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
3.0/5
Their repair price is reasonable
3.5/5
They complete the work in a timely manner
3.0/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
3.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
2.0/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.5/5
May 07, 2000
I have had glowing recommendations from others which lead me to Vern's. I have had my Aerostar Van and Dodge Caravan worked on there. Neighbors have had other work done there, mostly transmissions. Tranny costs are less than half of the chains. After asking around after finding them, I heard from the major chain parts stores countermen and they guys at the NAPA warehouse that they all knew this place and thought it was about the most honest and best place on the northeast side. They have been in the same locations with the same staff for a very long (10 plus years) time. They treat my wife the exact same way they treat me and very honest. They could have nailed me for a whole new transmission, but instead just replaced the front and rear seal. Don't know what happens if they screw up, they haven't yet!!
Jan 27, 2015
  • AutoSeeker45
I thought Vern's Auto Repair would be my go-to place for auto repairs; however, its employees were neither friendly nor honest about what they did to my vehicle. Notably, on several occasions, the mechanics glared at me (sternly) for several seconds. It was odd, and it made me second guess my decision to hire this shop. After the routine inspection, problems started cropping up: engine problems, faulty breaks, and odd mechanical noises. They provided me with a 12,000-mile warranty, but I don't trust them enough to return. My backup plan was the Dealer Alternative; however, after my experience with Vern's Auto, I decided to go elsewhere. I eventually found an honest mechanic.

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