Bedford Tire and Service

  • 3.9 of 5 stars
1 reviews

3120 Harwood Road, Bedford, TX 76021, us

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
4.0/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
3.0/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
4.0/5
They are always honest
4.0/5
I would use this mechanic again
4.0/5
I would recommend this mechanic to others
4.0/5
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
N/A
May 29, 2013
  • entrekin
My wife's 2006 Toyota Highlander has had most of its service done here, and she has always been impressed. Our latest experience was the most memorable, and prompted me to write this review. The car has just over 90K on it, and she took it in for the scheduled maintenance. They advised her that she might want to go ahead and replace the timing belt. We talked it over and told them to go ahead. Then, while they were inspecting the innards of the car, they found significant leakage in the rack and pinion assembly. Since they had it all torn down, we decided to go ahead and replace that as well. That's when the fun began. They replaced the rack and pinion, got everything reassembled, and got ready to test drive. When they put the key in the ignition and started to turn the wheel, it suddenly turned itself fully to the right! They called Toyota and were told it was probably a bad part. Got another rack and pinion, replaced it again, same thing happened. Now they're falling behind, we want our car back, etc. Toyota tells them again that it's probably another bad part. Replacement #3 ensues. Same problem. After working late a couple of nights and on Sunday of a holiday weekend, they finally learn that they were not informed of an installation procedure change that came about as part of an update to the rack and pinion assembly - and they had asked specifically about that! So after 4 days in the shop and 4 new rack and pinion assemblies, they got the thing replaced. They did a great job of keeping us updated on what they had tried, what it did, and what the next step was. And they did what they could on the total bill to help us out in light of all the adventure. I was fairly impressed by their work ethic, and we've never felt like they were pressuring us to get work done that wasn't necessary. Certainly not like most of the dealerships we've dealt with.

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