Andre's Automotive

  • 2.7 of 5 stars
3 reviews

1177 Highway 71 W, Bastrop, TX 78602, us

(512) 303-9796

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
5.0/5
Their repair price is reasonable
3.0/5
They complete the work in a timely manner
2.7/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
4.3/5
They treat male and female customers in the same manner
2.0/5
They are always honest
4.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
May 07, 2005
If you don't know exactly what is wrong with your car, you can expect to leave it there all day until they have a chance to diagnose it. That was the case with my repair job. But, once Andre knew what needed doing, he had the part on order and repaired it the next day. Andre is a straight-up, no-nonsense guy and warned me that the part I needed was coming from the dealer (read "not cheap"). But, he freely offered to show me the worn out part after the repair. He provided me with a ride home after I dropped off my car, and offered me a ride back once the repair was complete. All in all, the repair was done right, and I wouldn't have any reservations about using his shop in the future.
May 10, 2005
He's straight forward, fair, and does things right...what more could you want?
Apr 01, 2014
  • Ray Wood
GO HERE AT YOUR OWN RISK!!! I had my truck towed in on 02/10/14. When the truck was dropped off, I asked to have it diagnosed so that I knew if I needed to budget for new lifters (which was the first possible issue based on the sound the truck was making) or a new motor (of which I was assured would NOT be the case). It took almost 2 months just to get my truck diagnosed, primarily due to other 'buddies' being moved ahead in the cue. At one point I walked in to get a progress report, as I hadn't seen my truck even move from one spot in several weeks. I was told that they needed two more hours of labor to officially diagnose the problem since it wasn't the lifters, but it could be a burnt valve but surely NOT the whole engine. I agreed to the total labor cost of $400 for a total of 5 hours of labor. It took two more weeks to get the last two hours in and get me an answer. They determined that I needed a new motor at an approx. price of $7500... how convenient. I was also told there were other options for a new motor that would be less expensive and that they would call me with those prices. To date, I still don't have those prices. When they finally did call me with the diagnosis on Thursday, I was walking into a meeting and they said that I was going to need a new motor and that I would get a call back the next day with all the final prices for the work and the parts.... that didn't happen either. Today, 4/1/14, I called tow company to pick up my vehicle and bring it back to the house. I then called Andre's to let them know and to get the final price for the diagnostic.... No Answer. I drove Andre's and told them I was there to pick up the truck and pay the $400 that was originally agreed to for the 5hrs it supposedly took to diagnose the truck. At this point, suddenly another option appeared (as the tow truck arrived)! They could replace the bad valve, machine the heads, replace the damaged piston and rod (since the block and most of the other components were still pretty solid). This work wouldn't be guaranteed however (which I totally understand due to other 'unknown' factors that could arise in the future). I was told to go ahead and have the truck towed back the house and they would call me with the pricing for the new solution.... we'll see. My biggest issue in all of this isn't that I may need a new motor for my truck and that original perceived diagnosis was wrong. I totally understand the stuff happens and sometimes simple problems with simple solutions end up being much bigger than they originally appeared. My issue is with the lack of communication, and telling me (the customer) that you are going to do something, when you don't and the overall timeline to get the answer. Why would you call me to tell me what the problem is, knowing that I'm going to ask the next obvious question, "how much?" and not be prepared with these answers?... this makes no sense to me at all. I won't be back!

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