Royce Brooks Garage

  • 3.7 of 5 stars
8 reviews

809 Oak St, Abilene, TX 79602, us

(325) 673-4916

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Website URL: 

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.6/5
They are competent
4.6/5
Their repair price is reasonable
3.9/5
They complete the work in a timely manner
4.8/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
4.6/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.6/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
4.6/5
The shop is located in a safe neighborhood
4.1/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.7/5
Apr 20, 2007
They've always explained what and why and how much. I appreciate their very clean shop and professionalism. Once when they fixed a window there was a noise of air afterwards, and they took it apart and fixed the problem without hesitation. The parts they use are quality. They are honest and courteous.
Apr 11, 2008
Hey, I drive in 216 miles from Austin to get work done at Royce Brooks! There's pure relief and satisfaction to know the Brooks people are working on our vehicles. Go in once or twice a year to keep things working right, and your machine will last you a long time. The place is clean as a whistle. Very likely, Brooks employees are as satisfied as this Brooks customer.
Nov 07, 2011
Feb 19, 2008
The people are polite and treat customers with respect. The shop is very clean and organized. The work was exceptionally well done, cleaned the engine compartment. They kept the interior of my car clean and work was done exactly when stated for the cost they quoted. When I had a small disagreement on work, they immediately set is straight.
Feb 19, 2008
Their shop is amazingly clean and well-run. The repair costs are not cheap, but the work has always been done right the first time.
Nov 08, 2009
They have the cleanest shop you will ever see...amazing!
Jan 02, 2011
I, my immediate family and my extended family have done business with these folks for well over thirty years and look to continue for the next thirty plus years. Their honesty, competency and professionalism are as good as it gets.
Nov 22, 2013
  • EstebanB
All the other reviews are accurate - but none of them reflect the changes that have happened over the last couple of years. I, like several of the other reviewers, used Royce Brooks for many years. Then, about 2 years ago, something changed. Work on my 5 cars - which they had done for as long as I had had the cars - began to be done poorly. Some repairs were not done, but charged for. I didn't come to realize that until I had some work done and then found I needed to have some repairs done and I was in Dallas - a couple of hundred miles away. I contacted a shop there, they Royce Brooks had recommended, and they discovered that parts I had just paid to have replaced by Royce Brooks were actually factory original parts - not replaced as I had thought. With that concern, I sought out another well-known shop in Abilene and began to take other vehicles to them asking them to specifically assess whether repairs and replaced parts were needed on items Royce Brooks had already billed me for. I was saddened to learn that several times on several different vehicles, I was paying for parts or service that just wasn't being done. Haven't been back since a talk with one of the owners.

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