Gassaway's Automotive

  • 3.6 of 5 stars
10 reviews

16 Wilberforce Ave, Oak Ridge, TN 37830, us

(865) 481-0600

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
4.0/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
3.9/5
They take the time to explain the problems and necessary repairs
3.9/5
They treat male and female customers in the same manner
3.8/5
They are always honest
4.0/5
I would use this mechanic again
2.6/5
I would recommend this mechanic to others
2.6/5
They fix the problem the first time
3.8/5
The shop is located in a safe neighborhood
3.7/5
The hours of operation are convenient for customers
4.1/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.1/5
Nov 06, 2011
Nov 06, 2011
Dec 31, 2002
These people are the most competent and honest auto mechanics you can find anywhere. If they went out of business it would be the saddest day of my life.
Jul 01, 2006
Jack Gassaway has retired now. Son Steve runs the garage and son Richard is pretty much a 1 man body shop. Daughter Kerri does phone/money/customer service. I have 4 vehicles that they service and have recommended them to several others. Only problem is sometimes they will try to save customer a few bucks, for instance they didn't replace hose when they replaced by GM water pump that went out on schedule at 85000 miles. I would rather they had gone ahead and changed it. Now when ever I have that kind of work done, I make sure to ask them to replace optional "while at it" parts.
Aug 31, 2007
While driving from Philly, PA to my parents house in eastern TN, my power steering started to make that horrible sound. Got to their house, used this site to find a local mech, and that is how I ended up at Gassaways. What the mechanic discovered was that the screen was clogged. He cleaned it at no charge. Would not even take a tip. Drove back to Philly and have been driving for almost a month since service and all is good. Even had my mech here in Philly look at it for a second opinion and he concured. They also gave me a quote to repaint the hood. Their quote was three times less than the first shop I took it to. Lack of time prevented me from having them do the painting. They have my business if I'm back in their area.
Apr 01, 2013
  • Roxie
Jack Gassaway is an idiot for firing Richard. Everybody knows that Richard practically ran that place. After I was told he was terminated I won't be bringing my vehicle to their shop anymore. Shame on you!
Jun 22, 2013
  • Onslow
I've been taking my cars to Gassaway Automotive for more than 20 years. I recommend them to everyone I know who needs maintenance and repairs for their cars. Pros: It is a family owned and operated business. They are honest and competent. You can trust them. They charge a reasonable price for their repairs, much less than dealers and chain stores. They don't take advantage of people who don't know much about car repairs, such as many women. Cons: They don't service or repair most European cars like BMWs and Audis. Their place of business is not plush by any means. They are mechanics, not housekeepers. Expect a utilitarian and unpretentious office decor. They don't work past 5 pm or on weekends. They don't have a computer so they can't look up the previous repairs they've done to your car. They will, however, probably remember every car you've ever brought to them. Pro and con: Their philosophy tends toward the adage of not fixing it if it's not broken. This means if you take your car in for an oil change they are unlikely to suggest additional maintenance items unless it's for something obvious. I have dozens of personal stories that back up the pros I've listed above, but I'll share just one. Many years ago I recommended to a female foreigner that she take her car to Gassaway's because it would inexplicably quit after running for about 5 minutes. They checked it out and told her that the problem she was having might be due to a leaking valve cover gasket could be causing bad electrical connections to the spark plugs. They said they would order the gasket when they were sure that that was the problem. So she took her car back the next day and when she went to pick it up they had found the problem. There had been water in the gas tank. They had drained the tank, separated the water from the gas, refilled the tank, and added a drier additive. The only charge was for the drier additive. They didn't even charge her for their labor. And she never had the problem again.
Jul 27, 2013
  • Kelly56
The owner Jack Gassaway is a hateful unreasonable man. He fired a man who worked at the shop after 0ver 30 years of service. His son is a lazy man who sits in the office playing on the computer all day. Jack is hateful to the staff and delivery people. He seems to be getting dementia. His wife is a very nice woman but she can't remember anything. Jack tries to help around the shop but he tears up more than he fixes. Need to send the lazy and old ones home and bring Richard Bax back.
Jan 17, 2014
  • FASTETHER
Had several bad oil leaks with my 1992 crown vic that required adding at least a quart of oil a week during normal city driving. 2 "positively rated" shops said the main problem was the oil pan seal was shot. To replace it, along with head gasket seals, would cost $2,000. I was looking for a replacement car. My landlord suggested I see his mechanic: Gassaway. So, off I went. The building dates back to the early 1940s (could be historic). The inside was something out of Mayberry. Mr. Gassoway and his son were without pretention. Mr. G took my keys and asked me to wait a while. So I did. About 20 minutes later, he came back and told me all I needed immediately was a new seal around the oil filter connection and at some point new head gasket seals. Total costs of repair? Approximately $150 plus oil and filter change. I also told him I may need a new thermostat: on cold days the car never got comfortably warm on the inside. He said to leave it in his hands. The next night I left my car at his shop so it would be cold to work on the next morning. I had anticipated it would be completed that afternoon. It wasn't. . . .the shop was shorthanded because one of the mechanics was out sick. But I did get it back before lunch of the 2nd day. Nothing wrong with the thermostat. All it needed was a super flush of the cooling/heating system. Total charges (parts plus labor)? $240. I can now go 2 to 3 weeks without adding oil. The car is warm on the inside when ambient temperature is less than 20 degrees. I've got a great landlord. And I now have a new great mechanic.
Mar 03, 2015
  • Egyptian moe
Very bad management. Stupid old guy. Only one good mechanic called Shawn & the rest are dumb & slow. Everything is terrible. My last time to go there They put me on hold a whole month then cancelled me and told me go somewhere else

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