Wilkerson Tire Incorporated

  • 4.7 of 5 stars
3 reviews

774 S Highland St, Memphis, TN 38111, us

(901) 323-9365

Email: 

Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
3.7/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
4.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
3.5/5
The hours of operation are convenient for customers
4.7/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.5/5
Jul 25, 2005
If you attend or work at The University of Memphis, this is the best place to take a car. The front bumper was falling off our 10 year old Volvo and they put a screw in to fix it for less than $15, whereas ABRA wanted $1,100 to replace the whole thing. It looks like a hole in the wall (their dogs will come out to meet you if you're nice :) ; but, as with restaurants serving the best food, they have the best and most honest service we've found in Memphis (a city where honest mechanics are difficult to come by). If they don't do the work, they have the contacts to get it done properly at more than reasonable prices.
Jul 22, 2008
was from out of town visiting son whose a/c had gone out. Had gone to a poplar firestone who wanted to charge an exorbitant price to just look at the car. We were concerned about not being from there but the owner was a blessing to us. He fixed the ac and got my son's car back on track. He was the most honest and reasonable mechanic I had the privilege to know.
Dec 03, 2014
  • Colin F
After agreeing for work to be done on car's battery, additional unauthorized work done; car has additional damage due to faulty repairs. Overcharged. Called and spoke with Owner Josh on Monday, Dec. 1 at 9AM for repairs due to dead Toyota RAV4 4 Cylinder car- we stated the issue was most likely due to battery. Agreed to have car towed to shop and inspected to repair BATTERY. NO mention of other work or charges. After a day of work, was called and told that work was done and car was running fine. Approximately an hour later Josh then called back to state that the car was now "bogged down" and running "kinda funny" and that there would need to be more work done. The car had no major issues and in fact was running fine prior to battery dying (full inspection with Oil change in November). After 2 more days total in the shop, the technicians still could not find the issue and told me to pick up my car on the afternoon of Wednesday, Dec 3. The car has an extreme stall when pressing gas and almost stalls out before accelerating; in fact, after we took the car from shop it died in traffic due to stalling out. To my surprise, Josh had also taken liberty to replace spark plugs and charged an extra 150 dollars which had not been agreed upon. Josh attempted to state that we needed an oil and filter change as well, which was not accurate as we had the car inspected by the maintenance schedule and it had been approx. 750 miles since last oil and filter change. By this point we were suspicious of malicious intent and requested the return of the old spark plugs. The shop could only provide a couple of the replaced plugs and stated that they had misplaced the rest. We intend to have the plugs inspected by a competent mechanic whom we trust. Josh also charged an extra 45 dollar diagnostic as well as another hitherto unmentioned 5% surcharge for "Miscellaneous" which he stated is a standard fee most mechanics charge. Upon questioning, would not give mention of what parts cost a flat percentage of total bill, as opposed to a set fee. After disputing this fee the owner stated that I was "talking nonsense" and had "no idea what the profession's standards are" and that the surcharge is standard. The total amount was approx 440 Dollars, and the issue is much worse. I believe the business practices employed at Wilkerson Tire, Inc. were both deceptive and unfair to the consumer.

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