Gillespie Import Service

  • 3.6 of 5 stars
6 reviews

7699 S Northshore Dr, Knoxville, TN 37919, us

(865) 694-0500

Email: 

Website URL: 

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Hours
 
Specialties
Keeps track of your cars repair history for you
Has ASE certified mechanics
Road tests vehicles when appropriate
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
4.3/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
4.6/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
4.3/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
4.3/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.7/5
Jun 07, 2007
Took my car (2001 Audi A6 to Gillespie Import Service for new brake pads, front and rear. Knew I had slight "lips" on rotors but could get by. They replaced pads and said rotors should probably be replaced but it was up to me. Shortly after getting car back I noticed slight metallic noise from front axle. Took car back and they were great; took ride with me to hear noise. Was not rotor noise at it dod not happen under braking, only when driving 30+ mph. Noise was eliminated by Steve (owner) by adjusting "backing" on brake pads. I went back expecting to pay for new rotors and they corrected the problem quickly and couteously. Would recommend them to all.
Apr 18, 2003
I had taken my Audi 90 to Prestige in the past, but I was unhappy when they told me nothing was wrong with brakes that were clearly shot. The guys at Gillespie found the problem right away, and took care of it. They also found a used guague cluster with the trip computer and everything for relatively cheap and installed it for me. They have always told me all of the repairs needed and helped my prioritize them (because I'm a broke newlywed in college). I think I am getting rid of my Audi, but I will take any Audi/VW/Porsche to them or refer other owners. They were great.
Feb 03, 2006
Gillespie's mechanics diagnosed aobut $800 worth of work on my son's 1999 Escort (worth about $800). When we asked them to be upfront about what was "critical" and what he could just "let nature take its course" on they told us what they thought (one critical repair). When they did the repair they realized that the code they got could mean a number of things and rather than run up the bill and try things they fixed the baxica problem, charged him for that work and then gave him the diagnostics sheet to take to Ford to finish the job. This is the second car they've worked on for us (other was an 1
Nov 07, 2011
Mar 25, 2011
Picked this shop based on other Car Talk reviews to check my S-type when "check engine" light came on while I was driving to Knoxville from Baltimore. So glad I did! My wife and I were delighted with the friendly, informative, prompt, reasonably priced service we received. Other shops might have tried to take advantage of us out-of-towners, but not Gillespie!
Jun 18, 2014
  • jrdrysdale
I had a terrible experience. This was my first time there. I called before going to find out when they could look at my car and whether there would be a charge to look at it . They told me there would be a diagnostic fee but that it would apply to any work I had done. Sounded good so I took my car in. What followed was a disorganized mess with numerous phone calls and different people giving me different information about what needed to be done and how much it would cost. When I finally went to retrieve my vehicle, the diagnostic fee was not applied against the total. Claire Gillespi claimed that a diagnostic fee only applies to the work performed if they "don't have to hook the car up to the computer, because the computer is expensive." I explained that is not at all what I was told on the phone before bringing the car in. The owner's son then jumped in and said "it's not like your phone call was recorded." Another man working there told me that I needed to pay the total and there was nothing I could do about it now. When I said that if I paid it I would never come back, the son yelled at me "We don't need your business anyway!" Ultimately, they did remove the charge, acting like they were doing me a huge favor. But they were just doing what they said they would do from the outset. They are a family business and have bible verses up on the wall, but don't be fooled--they were some of the rudest and most manipulative people I've encountered in a long time.

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