Victory Motors

  • 4.0 of 5 stars
3 reviews

126 E Springbrook Dr, Johnson City, TN 37601, us

(423) 926-8946

Email: 

Website URL: 

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Hours
 
Specialties
Has ASE certified mechanics
Keeps track of your cars repair history for you
Loaners
No
Notes
 
They are always honest
3.7/5
They are competent
3.7/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
3.7/5
They respond well when they screw something up
3.7/5
They take the time to explain the problems and necessary repairs
4.3/5
They treat male and female customers in the same manner
4.3/5
They are always honest
3.7/5
I would use this mechanic again
3.7/5
I would recommend this mechanic to others
3.7/5
They fix the problem the first time
3.7/5
The shop is located in a safe neighborhood
4.7/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.3/5
May 28, 2012
  • shimberg
In the prompt for this review it says not to hold back, so I won't. Most of the mechanics in this area are idiots. I ask for three things out of my mechanic: That they be smart, that they be competent, and that they be honest. I've been to several mechanics in this area and this is the only one that I've found who manages to triumph in all three categories. Scott (the mechanic) does all of the work himself, which is good because he's the only one (other than myself) who I will let work on my car. Period.
Oct 22, 2014
  • USMCPKM
I took my vehicle in to have the water pump replace. I asked them to replace the timing belt too. I picked up my car after (3) days of work and paid them $777.00 for the service. I broke down on the interstate on the way home. I called the mechanic (Scott) and he told me to pay for the towing back to his shop. My car has been at his shop now for over a week. Scott has NOT owned up to his mistakes while replacing my timing belt. I have valve and piston problems because the timing was NOT done properly. Scott has to send it to another garage to have it fixed and want me to pay another $300.00 - $1,100.00 to fix his mistakes. He was suppose to call me back and give me status of my vehicle and refuse to return my calls. I have never experienced anything like this in my life. I can NOT believe that honest people will do this to hard working people. I would NOT recommend this place to anyone. I moved here after retiring from the United States Marine Corps. Johnson City is a beautiful place to live. Just be aware of the 10% of people who lack integrity and professionalism. I lost my vehicle and have to replace it without any faults to Victory Motors. Where is the justice? Semper Fi!!!
Oct 23, 2014
  • Victory Motors
The review from Patrick Mitnaul is slanderous and incorrect! Victory Motors LLC has been in business for over 6 years and is a highly regarded establishment. Over 1,030 satisfied, repeat customers can attest to our honesty and quality service. in response to Patrick Mitnauls' review, Victory Motors would like to address multiple discrepancies and further clarify the situation. Patrick Mitnaul came in with his vehicle with a vague complaint of engine noise with his belief that a water pump was at fault. He brought the part with him. Victory Motors diagnosed the issue to be a timing belt tensioner pulley. Patrick was advised of this, including a price to fix, as is norm for us, and included an oil change, filter an lube. An oil change was recommended when Victory Motors discovered NO oil on the dipstick and the vehicle holds five quarts, which indicated low/poor maintenance of the vehicle. Patrick agreed to the work being completed by us. Victory Motors completed the repairs as contracted. The vehicle was then test driven and a separate issue of a misfire was discovered. Patrick was advised of all of this immediately and prior to him picking up the vehicle and paying his bill. After Patrick had taken the vehicle, Victory Motors received a call from him that his engine stalled and would not restart. Victory Motors suggested he have the vehicle towed and that expense would be reimbursed by his road side warranty that was given to him with his payment of the invoice. After being towed in to Victory the vehicle was road tested the following day to duplicate any issues to aid in the diagnosis. Four miles down the road the vehicle stopped and Victory Motors had it towed back. The vehicle was diagnosed as having a compression problem. Patrick was then advised of this issue and in reply to this he said that he didn't want to put more money in the car. The options given were: a) tear into the engine; b) scrap the vehicle completely; c) send to our sublet to whom we normally send vehicles to do specialty repairs to engines.. Patrick then gave permission for more invasive testing diagnosis of the engine which uncovered burnt intake valves UNRELATED to previous repairs. Victory Motors had since tried to contact Patrick Mitnaul to no avail.

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