Top Tech Automotive

  • 3.6 of 5 stars
6 reviews

2417 Thompson Ln Nw, Cleveland, TN 37311, us

(423) 478-2964

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
4.3/5
Their repair price is reasonable
3.2/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
4.2/5
They take the time to explain the problems and necessary repairs
3.8/5
They treat male and female customers in the same manner
4.5/5
They are always honest
4.0/5
I would use this mechanic again
1.5/5
I would recommend this mechanic to others
2.0/5
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
4.3/5
The hours of operation are convenient for customers
4.2/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.3/5
Nov 30, 1997
Top Tech has proven to be a reliable shop. They are not the cheapest in town but they are not as expensive as an auto dealer. They offer services such as pick up and return. My wife can get her oil changed without being inconvienced.
Nov 07, 2011
Dec 12, 2004
Top Tech is a first class shop. Honesty and courtsey are their trademarks.
Nov 07, 2011
Mar 24, 2013
  • rippedoff
Upload public photo Top Tech Automotive 2417 Lynwood Dr Cleveland, TN 37311‎ (423) 478-2964toptechtn.com Auto Repair ShopToday Closed I recently had a problem with my ignition switch. I am from out of town and did not have my tools with me or I would have completed the simple repair myself. When I had my car towed to Top Tech, I was provided an estimate of over $300.00! I have replaced ignition switches before and I was shocked on how high the estimate was. I quickly called the couple of local parts places to find out the part cost $40.00. Top Tech charged me $70.00 for the part. I then looked on how to change the part on you tube. It takes about 30 minutes, six screws and one plug. That's all. When I asked why it was so expensive for such a simple repair, I was told that they used the standard labor rate.......at dealer ship rates! I called another local garage to get a second estimate. They gave me a quote to make the repair for $100.00 including the part! I called Top Tech back and told them that I was just going to have my car towed somewhere else. They said that I owed them $89.00 for a diagnostic fee. Another screw the customer fee! Yes, they are listed with AAA and the Better Business Bureau but that basically means that they pay a fee to have their business listed. They claim to have a satisfaction guarantee but that means absolutely nothing. While they did get my car in and repaired in a timely manner, they are the absolute most expensive place to get your car repaired. I would never take my car back to Top Tech Automotive. When I picked up my car, they told me that I needed new spark plugs and wires. They would do it for me for $600.00! That is to change six spark plugs and wires! Another thirty minute job that anyone can do! I can't believe that this place is still in business. If you want to pay the over pay on your automotive repair bills, then I highly recommend them. If you want to have your car repaired efficiently at a much lower cost, then I would recommend that you go anywhere else. Finally, when I did pick up my car, they were unable to provide a copy of my receipt. They also did not return the old part, so as far as I know, they just cleaned the contacts on the old one. You have been warned folks. If you do chose to take your car there, I would recommend that you take a tube of KY Jelly and a breath mint to make it a more pleasant experience. I'm still walking funny from the screwing that I got!
May 13, 2016
  • The DJ
Completed all work they were asked to do. Clean shop and customer waiting area. Does provide (very used) loaner car for overnight work. They performed work much the same as a dealer shop would. Limited to no communication with the mechanic. Owner is very reserved when providing details of the problem which makes one suspicious he is not being fully honest. Biggest problem was cost of inspections and repairs. High hourly rate, billed strictly by the 'book'. Parts mark-up was very excessive. High 'shop costs' added to bill. Overall good experience with service quality but at a VERY high cost. Installed platinum spark plugs at 10 times the price of a parts store. Diagnostic read of engine computer was $90. This should be a courtesy check. Work will get done satisfactorily but be prepared for a major financial hit to your bank account.

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