Grasso's Auto Sales Incorporated

  • 3.6 of 5 stars
5 reviews

1051 Chalkstone Ave, Providence, RI 02908, us

(401) 831-5650

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Hours
 
Specialties
Has ASE certified mechanics
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
4.0/5
Their repair price is reasonable
3.8/5
They complete the work in a timely manner
4.2/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
4.3/5
They are always honest
4.0/5
I would use this mechanic again
2.5/5
I would recommend this mechanic to others
2.5/5
They fix the problem the first time
3.8/5
The shop is located in a safe neighborhood
2.3/5
The hours of operation are convenient for customers
3.6/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.7/5
Feb 27, 2001
I feel that I am at a disadvantage when I go to get my car repaired. You see, I worked my way into college and through college as an auto mechanic. Granted, I worked mostly on 1960-70's vintage American iron and then on VW's (the real ones--you know, air-cooled and no heat so to speak), so I am not up to date on the most recent diagnostic techniques and parts replacement methodologies. But I know when the car's rotors are warped, the engine is misfiring, or when the front-end is clunking or groaning. So I know just enough about my vehicle's symptoms to have the person I'm trying to explain it to give me a sideways glance and a "yeah, okay, right". I've had a number of such experiences with the dealership where I brought my car for repair (most of which I've had to return the car two or three times until they got it right or I've given up). So now, since I've got an extended warranty on the car, I take it to the dealership and have them diagnose the problems and then promptly call Grasso's and have them do the work and save myself a couple hundred bucks. I think this repair shop employees good technicians who are slightly less Neaderthal in their treatment of my vehicle than the goons at the dealership where I bought my car. The car is not smoked in or dirtier when I pick it up. And the added bonus is that Grasso's is four blocks from my house, so I just drive the car down the street, hop on the bus to work, and pick my car up at the end of the day. The work is always complete (they tend not to leave parts off like the dealership does--can you say motor mount, alternator bracket, spark plug wire?), the car is ready when the say it will be, and the price they quote me is the price I pay when they turn over the keys. Auto repair is fast becoming more like rocket science and less like just fixing stuff as when I was swinging a wrench for my upkeep. I do most of the routine maintenance on my car, but I'm finding that I don't have the time or special tools to do a lot of what was in the past a Saturday afternoon in the driveway. At least with the folks at Grasso's, I don't feel like I'm getting totally hosed when I take my car in for repair. But even this feeling is little consolation for someone who grew up with Esso Golden under his fingernails.
Mar 16, 2001
I had my 1994 volvo serviced at Grasso's on two seperate occassions. They are always helpful and explain the problem thoroughly. They quoted me a price and when I picked up my car I paid the price they quoted. I know very little about the workings of automobiles, but I trusted them and they fixed the problems and the car has been fine. I previously had my car serviced at the dealer and paid dearly. I'll stick with Grasso's.
Mar 25, 2007
We needed someone to put in a new clutch for our truck pretty quickly, aas we couldn't be without it for more than a couple of days. They were able to get it in the next day, and finished it a half day earlier than quoted. They were pleasant and the clutch works great. Since there is a used car lot there, too, we were able to drop it off after work and have it pulled into the garage overnight.
Jul 10, 2013
  • ac10202
This shop is run very poorly. The owner and head mechanic can be very combative towards customers when they are questioned on repairs. They are very detailed in their quotes and repair orders down to every little nut and bolt that they charge you for. The neighborhood surrounding the repair facility is far from nice or safe. When I had my vehicle repaired there it took longer then expected and they called to say there were different problems that kept arising along with the original. Its been the same routine every time I have brought my vehicle in. After years of loyally or blindly going there and putting my trust in them I finally got a second opinion. I was shown the repairs and substandard parts and repair work. I found that they had cut as many corners as possible even taping my sway bar then putting the bushing back down in place to rectify my noise in the rear that was diagnosed as rear struts and given back to me only for me to drive away that night and hear the noise still there. I promptly brought it back and I assumed it was fixed wrong again I suppose. After being a loyal customer for years I can not recommend them any longer. The garage is substandard in equipment, staff( constantly rotating mechanics only one that is a fixture is the combative older one) and owner. THIS SHOP IS OUT FOR EVERY PENNY NOT YOUR SAFETY
Oct 23, 2014
  • Suhayma
My husband and I have been using Grasso's for 13 years. I would have to say their service has declined a bit over the years, but not enough to make us want to walk. They are scrupulously honest and usually have the problem fixed within 24 hours or less. I'd say their biggest problem is as diagnosticians. Sometimes they just can't figure it out. But once they do, they fix the problem right away and it pretty much stays fixed. Besides - they are nice guys and easy to work with. And, for me, they are very local.

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