Tom Sawyer Auto Sales-Repair

  • 3.6 of 5 stars
5 reviews

412 York Rd, Upper Moreland, PA 19090, us

(215) 659-1446

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.4/5
They are competent
4.6/5
Their repair price is reasonable
4.2/5
They complete the work in a timely manner
4.4/5
They respond well when they screw something up
4.3/5
They take the time to explain the problems and necessary repairs
4.4/5
They treat male and female customers in the same manner
4.2/5
They are always honest
4.4/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
4.6/5
The hours of operation are convenient for customers
4.2/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Jan 05, 2000
Tom has two other certified mechanics working with him and his mother runs the office and takes care of most administrative matters. They are organized. They have been our family auto mechanics for about three years.They do lots of work for used car lots in the area. That's how I met him through a dealer that I bought two cars from. Over this period they've replaced struts,replaced an axle, repaced a timing belt, changed a timing gear,a starter, two alternators, two complete brake jobs and found a nagging worrisom short.This work was done on three cars. I'm 54 years old and I've owned cars since I've been 21 and Tom is only the third competent and THE most honest motor mechanic that I've dealt with.The really good part is that he and his staff are only in thier late thirties,so hope- fully they will be around for a while.
Mar 31, 2007
Sawyer's does PA State Inspections and related repairs. He doesn't do some major repairs, but will subcontract it out (and will get your approval before doing so). His estimates are accurate, and his prices are always fair. Most importantly, he's honest about what's needed, doesn't sell you unnecessary work, and the job's always done right. I didn't answer how they respond when they screw up ~ they haven't screwed up anything in all the years I've been patronizing his shop. I'm a former GM Technician, and this is where I send my family and friends for repair work.
Apr 11, 2008
About 2 months ago, I had a slight rattling coming from underneath my car. I took it in for an oil change at a full service station. I told the mechanic about it and he said my front struts were bad and it'd cost me about 900 dollars to replace them. Being skeptical, (why would bad struts be rattling?) I took it to another guy (Tom Sawyer's) because he came highly recommended online. He took one listen of the rattle and said, "that's an exhaust pipe problem." He hoisted it up and showed me a little piece of metal that covers part of my exhaust pipe which protects the grass when you park on it. He simply tore it off saying that it was unneccessary to keep it there, didn't charge me a dime for service and let me go. I don't think anything else really needs to be said, but "Thank you, Tom Sawyer."
Sep 26, 2006
I moved from Texas in 1994 and didn't know any mechanics in the area. in 1998, A colleague referred me to Tom Sawyer. To my enormous surprise, after fixing the car to meet inspection AND something else for $5.00 which I had assumed was a much bigger problem, they called me to say my car was ready, but they were about to close, so they said to just pick up the car, and come by later, at my convenience, to pay them. And they didn't know me from Adam, they only knew where I worked. Needless to say, I have not committed the folly of going anywhere else since, except when they say they don't do something (such as AC work). As for the other reviewers who are giving them only 4 out of 5 for treating men and women-customers equally, I don't understand, since Mrs. Sawyer, Tom's mother, handles the customers, and she is fantastic!!
Mar 22, 2015
  • Santander
Tom Sawyer no longer owns or works at Tom Sawyer Auto Repair. The new owner no longer runs the honest, reliable, and reasonably-priced place is used to be when Tom himself was there. For many years, I was a devoted customer of Tom Sawyer Auto Repair. We always took our family’s cars, and recommended him to all of our friends. As other reviewers concur, Tom was an excellent mechanic, reliable, honest, and the shop was run impeccably by him personally and his lovely family. That all changed recently when Tom sold his business to another mechanic. The new owner uses Tom’s reputation and customers, but the place now overcharges and incorrectly diagnoses problems. We began suspecting this change in business practices over the last few months, when we noted we were significantly overcharged and were pressed to pay for unnecessary procedures. The bottom line came recently, when I took my daughter’s car to Tom Sawyer Auto because of a persistent humming noise in one wheel. The mechanic stated that the sub frame and front control arm needed replacement with an estimate of $875.00. As the days went by, the estimate kept increasing and no word on when the repair would be completed. To my surprise, after a week and a half, I received a call stating that, in addition, the bearings assembly had to be replaced, because it was all corroded. What he did not know is that two weeks earlier, my daughter had already replaced the bearings at another shop! Can they truly corrode in just two weeks? We were pressed to replace them again. This is not the end of the story: When we received the car back, we noticed that the odometer reading was many miles higher than when we had left the car at the shop; many more than for a short test drive. This means that car was driven extensively without our authorization, and without our knowledge, something I consider an abuse. We have decided to stop using Tom Sawyer Auto Repair. If you are looking for an honest and reasonably priced mechanic, this is no longer the place.

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