Gillette Import Autowerks

  • 3.4 of 5 stars
4 reviews

14691 Shermansville Rd, Summit, PA 16424, us

(814) 683-4863

Email: 

Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.5/5
They are competent
4.5/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
3.5/5
They respond well when they screw something up
3.5/5
They take the time to explain the problems and necessary repairs
4.3/5
They treat male and female customers in the same manner
4.5/5
They are always honest
4.5/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
4.3/5
The shop is located in a safe neighborhood
4.5/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
1.5/5
Oct 04, 2000
Tim Gillette got my truck in to the shop in a hurry when I was rushing out of state. He charged a low fee for the work. Then, when I was leaving for Idaho, I had a problem w/ my truck--unrelated to the work he did. On a Sunday afternoon, between family events, he saw my truck and took care of immediately. Again, the problem wasn't with the work that he did. He saved me a LOT of hassle!
Aug 11, 2005
Being a former Toyota service tech, Tim really knows his business, particularly when i comes to Toyotas. Over the years he has worked on 4 Toyotas, a Honda and a BMW for me. He will work on foregin cars only, so if you have a domestic don't bother to call. He is honest, thorough, and reasonable.
Jul 28, 2008
When we first arrived in NW PA we wanted to find a doctor and a car mechanic. A friend recommended Tim Gillette after we'd had a few non-satisfying excursions to the big guys. Now we wouldn't go anywhere else for either our domestic or foreign car work - PA has an annual licensing inspection requirement, so if nothing is wrong with your car you still get to see your mechanic once in a while. Tim is honest, thorough, plain speaking, resourceful, and affordable. He's tops on our list! (Tim, thanks for the six-pack!)
Nov 19, 2015
  • Patrickx814
I will never again take a vehicle to Gillette. I had some issues with my 84 Toyota. I called around to shops in the Meadville area. I spoke with Tim Gillette and he informed me that he is extremely knowledgable on Toyotas, even older models, and said he could definitely work on my vehicle. Unfortunately he had a full schedule and wasn't able to book an appointment for my vehicle at his shop until a week later. My appointment was for a Thursday and I dropped my vehicle off at the shop on Wednesday night. I called Thursday at the close of business and they hadn't even got my vehicle up on the rack. I called on Friday and they had to order parts, which wouldn't be in until Saturday. I called on Saturday and they ordered the wrong parts. This situation continued several more days. Tim finally ordered the correct parts on Monday. I wasn't able to pick my vehicle up until Wednesday, six days after my appointment. My bill was nearly $1,000, with 3/4 of the bill being labor. I feel the high labor cost is because Tim chose to rebuild certain parts (brake calipers) instead of simply purchasing new ones, which would have cost less. I strongly feel Tim wasted both my time and my money. Tim and his staff are extremely pleasant so I thought I was in good hands. However, I'm confident I would have paid less and had my vehicle done much faster if I had taken it some place else. Another issue I have is that Tim never provided me with an estimate after he inspected my vehicle and formulated a scope of work. I had absolutely no idea that my bill was going to be so high.

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