Plymouth Auto & Tire Center

  • 2.0 of 5 stars
4 reviews

2014 Butler Pike, Plymouth Meeting, PA 19462, us

(610) 825-6558

Email: 

Website URL: 

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Hours
 
Specialties
Reminds you when routine maintenance is needed
Has ASE certified mechanics
Guarantees all work for at least 12 months or 12000 miles
Loaners
No
Notes
 
They are always honest
1.8/5
They are competent
2.0/5
Their repair price is reasonable
1.7/5
They complete the work in a timely manner
2.0/5
They respond well when they screw something up
2.0/5
They take the time to explain the problems and necessary repairs
2.7/5
They treat male and female customers in the same manner
4.0/5
They are always honest
1.8/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
1.7/5
The shop is located in a safe neighborhood
4.3/5
The hours of operation are convenient for customers
3.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Oct 24, 2011
Our first experience with Plymouth Auto was getting our '07 Caliber inspected. During the inspection, they found a seal with a "slight" leak they recommended fixing. Trusting the service, we had them replace it and picked the car up at the end of the day. The next morning I went out to find a stream of Trans. Fluid running out of my car! Plymouth was very accommodating and had me bring the car back 1st thing in the morning. When by 3:00 in the afternoon I had heard nothing, I called them to ask what was going on and was told they couldn't get the seal and it would come tomorrow. So it took 2 days to replace a simple seal (recall, this is a Dodge, not some unique import). I was upset but decided to give them a 2nd shot- a month later my Dodge was making a strange sound when turning so I made an appointment and took it in. Turned out that a bearing had gone bad and they had to replace it, but surprise! It took 2 days. After the 2 days, I picked up the car and drove 2 blocks away before by AWD failure light came on. Went right back and had them look at it. They told me it was probably just a computer error and they "reset" it. So I said thanks, drove home, and had the failure light come on again. The next day I went back to have them check it but their tool was out for repair. They were very sorry about that and made sure to have me make an appointment to come back and get it checked, which I did. When I went for the appointment I was told they were just too busy to check my car and I would have to come back another day- excuse me? Why did I even make the appointment??? When I finally got the car in, they spent an entire day deciding that there must be some kind of computer error that they need some special tool to check, but it's really not their fault. Not their fault? All I know is that in 5 years I never had an AWD failure until 3 minutes after you performed service on my car- I'd say it's your fault. Finally, they asked me to call the next day about the "special tool" they needed to fix the problem- which I did, and no one knew what I was talking about. Apparently, the mechanic who had worked on my car was out sick and no one else knew about the situation. So, finally, I decided to follow the old adage- screw me once, shame on you, screw me twice, shame on me. My only problem is I let them screw me twice and so now I have to go pay someone else to fix my AWD issue.
Feb 14, 2013
  • 1kc
DO YOUR PRICE RESEARCH before having working done here! After naively committing to having something fixed here (my bad), found out after-the-fact almost $600 job here should have only been $200-$250 (Initially they tried to charge me almost $800!!!!!). SHOP around, price compare labor and parts FIRST. I received several estimates from local dealerships and shops, some were half what PATC quoted. PATC claim to be fair pricing. Does that look like fair pricing? When you question the pricing they try to give you the runaround, pressure you,& bring up their useless coupons. Umm, let s see...do I want to save a measly $20 from your coupon or save $400 b/c I was charged a fair rate SOMEWHERE ELSE. Hmm, what to do, what to do.... Also the job, which is rated at under 1 labor hour, took over 6 hours?? Many people have been complaining about this here. Maybe it s b/c your tech never did this repair on a car before & didn t know what he was doing! That's not the customers fault. There's a reason why there is a national average for labor hours based on EXPERIENCED mechanics completing the repairs. I'm fine with someone not super experienced fixing my vehicle, we all need time to learn things, but don t over-inflate your rates to compensate for their inexperience. I needed something else fixed in addition to above mentioned repair, which I took my car somewhere else for b/c they wouldn t adjust their pricing to a FAIR rate. Guess what? I paid almost half the cost of PATC price for QUALITY OEM parts & work was completed within proper rated labor hours. Nobody pressured me,& when I questioned everything the new place was charging & doing to my vehicle, they were still polite with me & didnt get rude and aggressive with me like PATC did. Don t be surprised during inspection to be pressured that you should have other repairs done that are not needed for the inspection. They not only lost my yearly business of over the last 6 yrs (have old car) but b/c of what they did to me they also lost the business of my 4 family members, including our weekly gas purchases here.
Jun 19, 2014
  • BenBergman
BUYER BEWARE!!! I am dismayed to report that this company is currently trying to hold my daughter's car hostage! We were lured in with a $29.95 Inspection offer with free emissions. This week we received their estimate, $377 of which they required to pass the state inspection, though it is purportedly only change 3 light bulbs and replace a mirror. I looked up the parts for those repairs and for a Geo Prizm they only cost about $100. Moreover, I just had one of the same three lights changed in my Honda Civic and it cost me $15 total for the part and labor. So I called for an explanation of the costs behind the estimate. First they told me that they wouldn't honor the $29.95 offer for the inspection - in spite of leaving more than 5 messages on my cellphone for the past 2 months promoting it - unless I had a coupon for it; when I argued they eventually relented and told me that the discount was applied. Then they put a Manager on the line who interrupted me immediately. Rather than explain the estimate, or honor their work, she insisted that they would charge me again for the same service if I completed the repairs elsewhere and returned for the sticker. Now the original "deal" that was offered for $29.95 required me to have any and all repairs that they deem necessary accomplished at their shop as well, or they won't honor their original work or offer. I would have probably approved the repairs if I could fathom why labor would be $275 to change 3 bulbs and assemble a mirror. At this point they seem like charlatans performing a classic bait-and-switch. We got lured in with the cheap inspection service and now will have to pay for it again simply because they prefer to extort their customers rather than explain their estimates. I posted that review on Google and then discovered that someone else had a similar experience recently too: Hardik jain 3 months ago I went there for Oil change because they send me 50% off coupon...Since its near my place I went there for my car inspection and they scared me with a list of things that I have to fix to pass inspection. Cost was around $1200...really?? I went to different mechanic and passed the inspection without fixing anything. Beware of these guys...!!!!! Then I found another similar review: Please, please, please - do not have your car repaired by this shop. They are incompetent and not customer friendly. I had my wheel bearing adjusted by them at an exorbitant price. Within a matter of weeks my car left me stranded on the expressway...Don't get lured in by their discounted state inspection. ...and another: Brought my 3 year old car in for inspection and they first told me that I had a very good running car but it would $1,200, about $900 just to do the things required by inspection but still not pass inspection because I need a windshield which they do not do which is understandable because I don't expect everyone to specialize in auto glass. They told me the brake job alone would be $700 and something. When I told them to fail it and I would get the work done somewhere else, they told me they would call me back with a cheaper quote which then somehow went down to $330. After I went to pick car up the receipt read that I was aware that there would be a re-inspection charge to re-inspect my car which I was never told. When I called back and explained that this was never mentioned and that I have even been to car dealerships that do not charge to re-inspect the second time, I got a hem and haw about how the mechanic has to re-inspect the car. Update: However, after I posted this, Denise the manager did the re-inspect for free and reviewed everything to make me satisfied. I guess now I’m just disappointed that I didn’t investigate this shop more before bringing my daughter’s car there. Live and learn...
Feb 15, 2016
  • Pallab
They are complete FRAUD! No doubt about it. I went there with a coupon ($30) for state inspection (02/13/2016). This is a trap. My car is certified Toyota RAV4 (under platinum bumper to bumper coverage till April 2018), bought that in April 2015. I recently relocated in PA from MN so not familiar with state inspection etc. Before coming here I inspected the car in a Toyota dealer – everything was fine, I never had any minor problem. The lady told me my car failed inspection and it need Front strut replacement, oil is leaking etc. etc….I don’t have much idea of car anatomy/ parts etc. She told me it would take $87 and would take 1 hr approx. Considering the price I agreed to do the fix as I was running out of time (need to complete all these in first 20 days after moving in) though the car is under warranty. They started at 8 AM and at 10 AM they finished everything; when I have seen the bill….this was the BIGGEST surprise of my life…the bill was $877 (not joking – I have receipt). Seems like I lost my mind. Didn’t able understand what to do now  . Interesting part of the story is for 2 hrs of work they charged me $524 as labor (not at all kidding – I have bill). After coming home I checked the reviews and found lot of guys have experienced the same (asked to change the strut). I contacted Toyota, they said it never gonna be that high. After paying that much now I am just cursing myself…so requesting everyone who is reading this post is don’t go there. First they tempt you with a lucrative offer and then they will loot you – you will loose time and money. I never write bad comment for anyone but this is something . BEWARE these guys – they are looter.

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