Art & Mark's Auto

  • 4.9 of 5 stars
7 reviews

315 W Wood St, Norristown, PA 19401, us

(610) 279-1137

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.7/5
They complete the work in a timely manner
4.8/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
4.8/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
4.2/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.7/5
Nov 06, 2011
Nov 06, 2011
Jan 30, 1999
I have been driving for almost 50 years, and have obviously had a lot of experince with a lot of mechanics. From my own experience with Art & Mark's, which covers a period of about 20 years (I was a customer when they worked for a major car parts chain before they went into business for themselves), I would give them top marks on all of the items listed. For me, honesty and reliability are probably the most important items in the lists, and affects things like a reasonable repair price. Without them, no price is reasonable. Art & mark are absolutely honest. I've seen and had them tell me and others that requested work was covered by warranty, and would be done by the dealer at no cost. I have actually opted to have them do some warrent work rather than the dealer, because I knew it would be done right and when promised. As far as work being done right the first time, I've never had to come back for improper work. I have had to come back because of defective product (bad series of replacement starter motors back when they worked for the chain and were obliged to use the products provided by the chain. Nothing since they've had the controls) and the product was replaced with an apology for the inconvenience and immediate attention to the problem. I unequivocably recommend them.
Jun 28, 2004
  • N/A
I found Art and Mark's through the MechaniX files and have been really pleased with the pleasant, cheerful, upfront and honest manner in which they have repaired and serviced both mine and my wife's vehicles over the last two years. They even diagnosed and fixed problems with my 1999 Mazda that a 'more convenient' repair shop couldn't handle. We're moving an additional 6 miles away from Art and Mark's shop next month but will definitely go the extra few miles to get the service we've come to enjoy.
Jul 01, 2006
Shortly after I moved to the area some 15 years ago, I had a problem with my car and not knowing mechanics in the area I took it to a "chain". They gave me a list of problems including the need for automatic transmission service....the car was a stick! I then tried another "chain" and they too gave me a list of problems..none of which were the same as the first shop. Finally I asked a neighbor where he took his car. He suggested Art and Marks and I remain grateful. They have been outstanding, honest, skilled, and just great folks. I've taught my children that if a problem develops call 1) Dad 2) AAA if they are on the road and 3) Art and Marks! Obviously I strongly recommend them!
Sep 09, 2006
I first took the Toyota 4-Runner to Art and MArk because I needed a second opinion. The Toyota dealer (Conicelli) had told me that the rattling sound I was hearing meant that my engine was out of synchronicity, and the cost to repair it would be between $800 and $1000. I'm not totally ignorant, and I did have a "Huh?" reaction and decided I really needed a second opinion. I told Art and Mark what the dealer had said. Art and Mark charged me $25 to drill out all the corroded bolts on the defunct car alarm that had loostened and was making the rattle. Why would I go elsewhere?
May 14, 2012
  • Ricky Racer
Like a lot of people, I found that locating a GOOD auto place you can trust can be pretty hit-and-miss. Mostly miss. Then, listening to Car Talk one Saturday morning, they mentioned their Mechanics List. That sounded promising. So I looked, and that's how I found Art & Mark's. The result? At the risk of sounding like a ringer or like one of their family members, I have to say I have never found the kind of automotive experience, knowledge, satisfaction, and personal caring that I've found at Art & Mark's. They're that good. Think of them as Tom and Ray without the one liners. You get opinions--along with printouts. You get honesty to the point that, in my case, they missed something, told me they did without me saying anything--and then fixed it at no charge. They follow up, they talk TO you--not at you. But more than anything, they listen. I can't ever see our family going anywhere else again,. ever.

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