West End Sales & Service

  • 4.9 of 5 stars
2 reviews

2746 Walbert Ave, Allentown, PA 18104, us

(610) 433-2661

Email: 

Website URL: 

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Hours
 
Specialties
Has ASE certified mechanics
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.5/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Sep 07, 2007
I am a 53 yr. old woman who got ripped off at repair shops more times than I could count. I finally found a mechanic, WILL GERBER, who was honest and DID NOT treat me as if I was an air head. His assistant, Mark, was just as good. They both left the shop where they worked and went to work at WEST END AUTO. I followed. I've had nothing but GREAT service from them for 15 yrs. The owner of the shop, Bob Ross, is just as honest as "my guys". I would strongly recommend this shop to anyone but especially to women who are tired of feeling ripped off.
Jun 09, 2014
  • CarolCamry
I took my car to my usual mechanic (not West End) who had moved to a new shop. He was not available so I had another guy at the shop work on my car for routine oil change and inspection. He came out and informed me that my car needed a lot of work--radiator flush, new filters ($50), and a serpentine belt ($350)--grand total $500. I showed him my receipts that showed I had just had the flush and filters done recently--which is why I was very suspicious he was trying to sell the old lady a bill of goods. So I got my routine maintence done and postponed on the others. I then drove to West End --where the manager (?) checked out my belt, pronounced it in need of repair, but told me the price was $135, not $350 and fixed it on the spot. Even volunteered to drive me back and forth. West End will be my shop from now on. I was treated well and with respect.

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