Kelly Buick GMC

  • 3.3 of 5 stars
3 reviews

501 State Ave, Allentown, PA, us

(610) 776-0100

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Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
4.5/5
Their repair price is reasonable
2.3/5
They complete the work in a timely manner
3.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
3.3/5
They treat male and female customers in the same manner
3.5/5
They are always honest
4.0/5
I would use this mechanic again
2.0/5
I would recommend this mechanic to others
2.0/5
They fix the problem the first time
3.5/5
The shop is located in a safe neighborhood
4.5/5
The hours of operation are convenient for customers
3.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Jun 12, 1998
THIS DEALERSHIP OFFERS MORE TO THE BUYER THAN ANT OTHER DEALERSHIP I HAVE EVER EXPERIENCED. AND WHEN THEY MAKE MISTAKES THEY ARE ALWAYS WILLING TO GO OUT OF THERE WAY TO SATISFY THE CUSTOMER!!!!!!! I CANNOT SAY ENOUGHABOUT THERE TECHS DAN IS NOT THE TECHNICIAN BUT HE HAS THE BEST!! LOANER CARS, CAR WASH,AND A SHUTTLE RIDE HOME, I DONT WANT TO GO ANYWHERE ELSE KEEP UP THE GOOD WORK!!!!!!!!!!!!!
Nov 07, 2011
Dec 07, 2013
  • Sandi with an I
I took my car in for state inspection. They were 20 minutes late for my appointment, with no explanations nor apology. I was ignored for the 1o minutes I sat outside the garage door following instructions to beep horn, and for the 10 minutes I stood at the desk waiting and waiting. Not even a nod and the 'just-a-minute' sign; totally ignored! Then it took 2 hours for them to do the inspection, before coming out to tell me I needed about $250 worth of work done ASAP. There was a sign out front that stated "Kelly State Inspection $9.95, but I was charged $22.95. When I questioned this charge, the manager told me that sign and price was for the business next door, which is also owned and operated by the same company. That one is Dodge, not Buick. The sign is identical in size and style as the signs for the Kelly Buick place, but there is no differentiation for the Kelly Dodge. I will definitely not go there again. They take way too long: State inspection should take about 30-45 minutes, not 2 hrs. And I do not think their prices are reasonable.

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