Redmond Auto Service

  • 5.0 of 5 stars
3 reviews

1104 SW Lake Road, Suite B, Redmond, OR 97756, us

(541) 548-2696

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Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
3.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Mar 14, 2009
Redmond Auto Service epitomizes the ideal mom-and-pop-shop, small-town service that's so lacking at other places these days. The owner/head mechanic, Trent, and his wife, Heather, are down to earth, friendly, and take time to explain exactly what the problem is and what's involved in fixing it. And even though they run a small shop, I've found that their prices are lower than other shops in Bend (sometimes by a lot of money -- for example, $170 vs.$300+ at another shop for a code check and oxygen-sensor replacement). Two positive experiences I've had recently: - The last time I took my Outback into the shop, I told Trent about an additional problem with the car that I hadn't mentioned when making the appointment. Expecting to be told that it would require a return visit, Trent fixed it for free, explained the problem (a loose part), and still finished the entire job in less time than estimated. - I needed a new car battery last winter, and since I didn't want to drive in the snow to Redmond from Bend just to buy one from Redmond Auto Service, they told me which batteries they recommended and the best place in Bend to buy one (at a competitor). The service and savings are worth the drive to Redmond. They also have a loaner car if you need one, and Heather even met us in Bend to exchange cars. That's service!
May 29, 2009
  • N/A
I always took my Subaru Baja to dealership for oil change. Dealership found issues a couple of times & provided estimates. Redmond Auto Service provided the service (or fix to the problem) at much lower cost & also verified the diagnosis from dealership was wrong.
Oct 25, 2010
I have taken both my Honda and Subaru to this shop. The owners are just great. They are super nice and very honest. They have excellent customer service and, most importantly, they did a great job on both of my cars. I very highly recommend them.

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