Miller Mechanical

  • 3.6 of 5 stars
10 reviews

1032 Se Woodward St, Portland, OR 97202, us

(503) 234-7057

Email: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.6/5
They are competent
4.6/5
Their repair price is reasonable
3.4/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
4.1/5
They take the time to explain the problems and necessary repairs
4.6/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.6/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.9/5
The shop is located in a safe neighborhood
4.4/5
The hours of operation are convenient for customers
4.4/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.7/5
Nov 07, 2011
Nov 07, 2011
May 21, 2006
Al is an excellent mechanic. He always calls to report after taking my car in, to give me an estimate and ask if I wish for him to proceed. If he finds something new, he calls to explain before taking any action. Also, he always gives me a "look ahead" so that I can plan for future maintenance and wear and tear. When he completes the repairs, he always saves the old parts he replaced so he can show me what was wrong with them. The way Al works, we are partners in maintaining my car. I always walk away feeling I have been well and honestly served confident in the condition of my car. My assumtion is that Al is not cheap, but I think he is worth the prices he charges and that he is within the market range. I like to buy well cared for used cars. By using Al, my monthly expenses for car ownership, less gas and insurance, and including the car purchase price have remained under $100/month for years.
Oct 15, 2006
Al Miller and his mechanics have always saved the broken bits of my car so that when I come into the shop, I can see the work they've done. I really appreciate a shop that takes the time to help me learn more about my car.
Jun 18, 2007
We have been customers of Al and Miller Mechanical for over 20 years. The customer service, expert knowledge, and integrity is what keeps us coming back. I've been to many other auto repair shops and have never felt like I could trust them. When you take it to Al, you know it will be done right the first time, and if something isn't right, you have the security of knowing he will work until it is right. I don't know many shops that will gives that sort of service. Miller Mechanical is an honest, hard working business that treats you like they would want to be treated. When you find a good one, hold on to them. These guys are the good guys! A loyal customer
Jun 18, 2007
Best shop in Portland. Smart, hard-working mechanics that know their stuff. No upselling, cross selling or fixing stuff just to generate revenue. Honesty is a virtue with this owner - a rare find in the auto repair industry today!
May 06, 2008
I have used Al for three different cars (Nissan, Mazda and Hyundai). One of my cars still had a hard time passing DEQ after he fixed it. He not only re-adjusted it, but he took it upon himselft to take it for the test himself to ensure it passed. I've NEVER had better service.
Aug 08, 2009
Al is an excellent mechanic and a straightshooter. He tells it like it is and lets you make the decision(s) that are best for your situation. Al is partially to blame for me not selling my '97 Maxima, yet... 150K+ and going strong! Why sell it when it is still such a pleasure to drive. I'm holding out until 2011 when some really amazing hybrids will be hitting the showroom floors. Customer for life.
Aug 19, 2010
Miller Mechanical is out of the way for me, but I always make the trip because I know they know what they're doing and they won't upsell me. They are not cheap, but you get your money's worth. They don't take shortcuts. They highly detailed. Brake jobs are a good example. I tried replacing my front brake pads myself once. The brakes worked, but I brought it into Al's to make an adjustment (I didn't "bleed" my brakes properly). Out of curiosity, I asked how much they would have charged for the same brake job. They said $350 (more than what it cost me), BUT then they explained exactly what they do. They don't simply switch out the brake pads like I did. They completely tune up the brake system. They precisely resurface the rotors, lubricate the calipers with specialized expensive lubricant, and a bunch of other stuff. The bottom line is that they never cut corners or do the bare minimum. They do everything they would do as if they were working on their own vehicle. They never use cheap parts, oil, etc.
Jan 10, 2014
  • mom's taxi
I rarely leave negative reviews, but I paid them almost $500 and they didn't fix it. I took my car in because I was so impressed with the great reviews and figured after several decades, like me, they'd passed the test of time. There were two problems: 1- coolant leak 2- battery kept losing juice when it sat overnight (Trust me, I made sure everything was off, unplugged, and there were no doors ajar and had it fully charged.) I was impressed to walk in and find a floor clean enough to eat off of and no stains on the mechanic's coveralls thinking they ran a tight ship. Spoke about the symptoms and I asked that they call me to let me know what the problem was when they figured it out. When I left they had the hood open and appeared to be deep in the belly of the best. I was using public transit to get to work, school, etc with my small son, so finally called to see what was happening after a week had passed. They said it had been done for 4 days, they'd fixed the leak (attributed to a bad hose) charged the battery, and they couldn't find anything else wrong, so I decided to have them do an oil change and another inexpensive matter of regular maintenance. Went to pick it up the next day and the bill was.... $465. The total for parts was $100. Two days later, no juice again. Got a jump from AAA who could have lied and sold me another battery, but tested and told me the battery was fine. Battery dead again 2 days later. Took it to Les Schwab (battery and brake shop)and left it for a deep charge. They (also could have tried to sell me a new battery) but pronounced the battery fine; there must be another problem (out of their scope) and recommended I take it to a regular mechanic. Called Miller to confirm what they actually did, then let them know I was still experiencing the same problem. Found out only parts were warranted and they needed another $100 to hook it up to their "diagnostic computer" plus $130 x however many more hours... to investigate something they said they'd fixed already...so I said "no thanks." Who can afford to spend hundreds more with people I already paid hundreds to...to leave me stranded? My car is still sitting in the driveway, and my son and I are still using public transit until I can find a mechanic I can trust. Any recommendations?

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