Ger-Brock Automotive

  • 4.9 of 5 stars
15 reviews

2225 N Killingsworth St, Portland, OR 97217, us

(503) 283-5231

Email: 

Website URL: 

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.9/5
They are competent
5.0/5
Their repair price is reasonable
4.9/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.9/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.7/5
The shop is located in a safe neighborhood
4.2/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Oct 05, 2009
In the course of one month, I brought two different vehicles to Ger-Brock with persistent problems that other mechanics had mis-diagnosed as major problems. Don and his team were able to diagnose both problems correctly and fix each one for an extremely reasonable price. They could easily have sold me on more extensive repair charges and they didn't. I am borderline paranoid regarding auto mechanics due to many bad experiences. I now have a competent, honest shop to use and that is a good feeling. D.T., Portland, Oregon
Nov 06, 2011
  • N/A
Nov 06, 2011
Jul 09, 2005
Ger-Brock is great. They only charge for the repair time, not some bogus per job time like dealers and some independents. They also fix things right the 1st time!
Jan 02, 2002
I have used this shop for over 20yrs, I started going there in '81 w/my first Honda. I have purchased 2 more Hondas since so that I could continue using this shop. They do work on all Japanese models. It is owned by a woman who has diagnosed my car over the phone (sound like anyone you know!) and always been correct. I have taken all three of my kids cars to GerBrock and have recommended the shop to at least a dozen friends and have never heard a complaint. I agree w/a prior statement about not doing work that is not necessary. I was convinced I needed to replace my clutch and they told me they would tell me when I needed that, they did, 40,000 miles later.
Oct 05, 2009
I have a 1999 Toyota Corrolla with, at the time, about 97,000 miles on it. For about 2 to 3 months I had a clicking noise that increased with velocity and occured mostly when I was driving in a straight line, and it seemed to be coming from one of my front tires. My first thoughts were that it might be the drive axle, except that that the noise actually seemed to diminish when i turned the wheel to go around a corner. I took my car into Les Schwab twice to try and figure it out first. Their guess was that a small rock had gotten into the hubcap. We took off all the hubcaps to remove any rocks, but the noise continued. Then I took it to the dealer, thinking that since they sold me the car they should know what's wrong with it. They believed that it was either the wheel bearings or my drive axle, and that they would recommend changing both (at a very exorbitant price!). Before deciding to do significant work on my car, I received a recommendation from a friend to try Gerr-Brock's here in Portland, Oregon. I decided this would be my last attempt and then I would try to figure out how to pay for some significant expenses on car repairs. I am so glad I went to see them--they drove it around with two repair workers in it to try and narrow down where the sound was coming from. They realized it was simply that the front right tire had loose nuts!! They tightened them, and all of the service was free. And it has been two months since that service, and no problems whatsoever. They saved me signigicant money right before Christmas, and I am so grateful! I thought about making them cookies to thank them (which hopefully someday I will still do), but this is also another thing I wanted to do to thank them--listing them on my favorite talk show! Thank you for this venue Tom and Ray, and thank you so much to the folks at Gerr-Brock's!
Oct 05, 2009
  • N/A
Great Shop. Honest people, reasonable prices. They don't try to get you to do repairs that doesn't need to be done. I would highly recommend them to anyone needing repairs on Japanese cars cause that is what I have.
Oct 05, 2009
Ger-Brock has worked on three cars for me over about a 20 year period - 2 Toyotas and 1 Subaru. They are good listeners and question-askers and that leads to good problem solving. When I've had a problem they don't typically deal with they have referred me to good specialists. I've refered a number of people to Ger-Brock and know that they've provided reliable, reasonable, and pleasant service to my friends, too.
Nov 06, 2011
  • N/A
Oct 05, 2009
Don, Sean and the others have been working on my Japanese cars for 20+ years and I have never had anything to complain about.

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