Bob's Ford Parts

  • 2.0 of 5 stars
1 reviews

2103 SE 190th Ave, Portland, OR 97233, us

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
3.0/5
Their repair price is reasonable
2.0/5
They complete the work in a timely manner
3.0/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
3.0/5
They treat male and female customers in the same manner
1.0/5
They are always honest
3.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
2.0/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
May 13, 2013
  • cellodemon34
I had an absolutely terrible experience with Bob and his shop. He was hard to communicate with (every time we finished a planning/ scheduling conversation, he had me call again rather than calling me back) and was impatient with me when explaining things. The total went way over his estimate, which I only found out when I came to pick up the car, and Bob refused to provide an invoice, saying that he was significantly undercharging me. On top of all of that, I found out later that he and his shop did an incomplete and shoddy job repairing my carburetor. When I called later to express dissatisfaction, Bob suggested that it was my driving that was prolonging the problem, but when my uncle and I opened the carburetor to see what the issue was, wires and hoses were not connected and the choke was adjusted carelessly. I completely and wholly regret going there and spending the money for that repair. Unfortunately, there aren't a lot of mechanics who know about carburetor repair and I wasn't savvy enough to find someone else able to rebuild mine. If I had been older (and likely, male) I'm sure the outcome would have been slightly different, but, unfortunately, here we are.

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