Japanese Auto Repair

  • 4.7 of 5 stars
11 reviews

3505 W Alexis Rd, Toledo, OH 43623, us

(419) 474-9300

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.9/5
They are competent
4.7/5
Their repair price is reasonable
4.7/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
4.8/5
They take the time to explain the problems and necessary repairs
4.6/5
They treat male and female customers in the same manner
4.7/5
They are always honest
4.9/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.6/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Nov 06, 2011
Apr 19, 2006
Always honest, hard working and committed to getting the job done right and well priced.
Nov 06, 2011
Oct 28, 2002
They took care of my neon and drove me around town until it was fixed. These are honest and great guys.
Nov 06, 2011
Dec 17, 2004
Honest and reliable always. Fair pricing. Always good to do business with them.
Sep 15, 2005
I've taken Hondas and Nissans to the guys at Japanese Auto for nearly 8 years now (same 3 guys over those 8 years). There're the best. Dead, straight honest. Highly competent. Detailed explanations of what they're doing. They never "fix" anything until they've actually diagnosed the problem. I've actually had them refuse to charge me for diagnostic tests when my truck was acting weird and they couldn't find anything wrong to fix. Their response was that if something was really wrong with it, it would eventually get worse and they would get paid when they fixed it then. That problem went away - I think they accidently fixed it while trying to diagnose it. The only mechanics that don't put my stomach in knots.
Aug 19, 2007
I/we (me, my wife, 2 ex-wives and a couple girlfriends) have been taking our cars to Bill and his boys for almost 30 years now. The service has always been very reliable and honest to a fault!
Jan 02, 2009
Very persistent in troubleshooting problems and will NOT stop until the repair is successful. Couldn't ask for more!
Jan 28, 2009
I drove 500 miles from Virginia to visit family in Toledo, OH for the 2008 holidays. When I arrived in Toledo, my car was making a funny noise. I knew it was not a good idea to drive it back to VA without getting it checked out. My cousin recommended Japanese Auto Repair on Alexis so I dropped it off and told them I was basically stranded and that I had no idea what was making the noise. They called me back later that day after checking it out and said that all was well and no charge for looking at it. Sure enough - no noise when I picked it up. I think it was just ice that was lodged near the tire. Still, I'm a woman that knows 'nothing' about cars. I was so vulnerable, they could have totally fleeced me but they did the right thing. This shop is HONEST.

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