First Choice Auto Clinic

  • 3.1 of 5 stars
5 reviews

4570 Edgewyn Ave, Hilliard, OH 43026, us

(614) 771-6343

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Hours
 
Specialties
Does body work
Reminds you when routine maintenance is needed
Has ASE certified mechanics
Loaners
No
Notes
 
They are always honest
3.6/5
They are competent
4.0/5
Their repair price is reasonable
3.4/5
They complete the work in a timely manner
3.6/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
4.2/5
They treat male and female customers in the same manner
3.7/5
They are always honest
3.6/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.4/5
The shop is located in a safe neighborhood
4.6/5
The hours of operation are convenient for customers
3.6/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.7/5
Sep 06, 2008
This is a great shop. I don't know if they guarantee their work, the shop is closed but they are honest and are willing to explain work, break large jobs down and they have been my car shop for 5 years.
Apr 17, 2010
I've been going to these guys for 10 years, and they are absolutely fantastic. I highly recommend. They know their stuff. Very professional. Never an issue. They have worked on probably 20 of my cars, old and new.
Sep 14, 2011
This shop has outstanding mechanics. They are excellent with both diagnostics and repair. I have never had a problem with them. They are professional, helpful, and honest. This is the shop most people dream about but don't believe exists. First Choice is a real find. I highly recommend this shop.
Dec 06, 2012
  • SadHilliard
After fixing the fuel pump and replacing the O rings for 963.36 I came back for the car and they said that they made a mistake and I need to pay 164.24 more. They said they just changed computer programs and some of the invoice didn't make the change. Three months later the driveway had a quarter of a tank of gas all over it from a stead drip. Took the car back. The first day they said they would call and did not. The second day they said it was fixed. Got there an hour before close. The answering service said they closed at six. The hours on the door said, "00" The lady said the next day that they close at five. Didn't say sorry or anything. She did blame my wife for the gas leak. They stated that topping off the gas tank caused the O ring to break. My wife does not top off. We know better then to get to empty or to full. I know things happen during repairs and new parts break but let me know the charges up front, be clear, tell the truth, and don't blame my wife for something she doesn't do. This automotive shop sadly filled every bad stereotype. Going back to my old shop is worth the long drive/tow.
Oct 13, 2015
  • F150
I have waited for some time to "cool off" before writing this review but recent events have prompted me to go ahead and post my experience. First, I have read all of the other review posted here. My experience sounds similar to what others have expressed. I agree, they have some dedicated, knowledgeable employees. Denny, the Body Shop manager was extremely nice, professional and trustworthy. However, what started out with an "estimate" of $15,000 and 3-4 WEEKS turned into 4 months and over $50K. Yes, that's right, 4 times as long and over 3 times as much as their original "estimate". How is this possible you ask??? Well, I'm not sure. To start off, they make you sign a piece a paper that says "Don't believe a single thing that we tell you because it is all a lie" and "we will bill you on a time and material basis every week and if you want to see your vehicle in one piece again, you will pay whatever we demand". That's right -- once they had my truck torn down into a 1,000 parts, they pretty much held it for ransom. Every week, I had to drive there and make my ransom payment, not knowing how much it would be until they handed me an "invoice". And I use the word "invoice" very generously. They would tell me how many hours the staff had worked on my vehicle in the prior week . . . no documentation, no signed time slips, no nothing . . . Zip, nada. Just a typed out piece of paper. They threw out a number and I had to pay it without arguing, questioning or complaining -- otherwise, my truck would stay in 1,000 pieces and they remind me that I signed the "Don't believe a single word that comes out of our mouths" piece of paper -- they shoved this in my face at least 3 times -- and they would threaten to stop working on my truck. I swear, there were weeks when they said they had over 100 hours on it . . . I'm here to tell you, they just made the number up. I would stop by at random times to see the truck and often, there would be NO ONE working on my truck, or maybe 1 guy, and there were weeks when they looked me in the eye and said they had the equivalent of 3 FT people on my truck every minute of every day of the work week. They had all the power and leverage and short of showing up with a UHaul and boxing up all my truck parts and then trying to find another shop to put it all back together again, there was nothing I could do other than smile and pay their bill. Ultimately, my truck got finished and I think they did a "OK" job. I had to have it towed back to the shop 3 times in first 5 days after they said it was "done" due to sloppy work -- a radiator hose fell off driving it home and I lost all my antifreeze / coolant, my gas tank leaked gas all over while filling it up after the radiator hose was reattached and most of my lights did not work (which I didn't find out about until the first time I wanted to take the kids out for ice cream after dinner). Each time they fixed all of these items - for no extra charge even -- but a little QA would have prevented all of them from happening in the first place. The way they run the place should be illegal, it is very disorganized and the owner is a big talker however, I believe that is the way they like it. I ran a successful business for 20 years and I believe their business model is to extract as much $$$ as possible from every sap that walks through the door, right up to the point of being sued (at which point they will back off a little) and they have no interest in having long term or repeat customers. After spending over $50,000 in the spring of this year on a full restoration, I recently them called them -- twice -- asking for a 5 minute conversation with the Body Shop Manager and they told me a week later via EMAIL that he was too busy to talk to me. Nice, huh? So run, don't walk away . . .before it is too late.

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