Alternative Auto Care

  • 4.6 of 5 stars
21 reviews

136 W 5th Ave, Columbus, OH 43201, us

(614) 294-0580

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.7/5
They are competent
4.6/5
Their repair price is reasonable
4.4/5
They complete the work in a timely manner
4.3/5
They respond well when they screw something up
4.6/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
4.8/5
They are always honest
4.7/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
4.4/5
The hours of operation are convenient for customers
4.1/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.5/5
Mar 21, 2010
The muffler on my '99 Toyota pickup was loud all of the sudden, so I made an appointment and took it in. I also had a letter in hand from Toyota saying that there had been a defect in a few of the trucks made when mine was made resulting in weakness in the frame. I'd basically ignored the letter (this was before the rash of recalls we've had in the past couple of years), but took it with me to the shop. I showed it to Jen and asked that while she was under the truck anyway, she look and see if this was something I needed to deal with. Two hours later, I got a call from Jen. She said that my truck was most certainly one of the ones affected by the recall, that I needed to take it to a dealership right away, and that she wasn't even going to touch the muffler. Didn't charge me a dime. What was always interesting to me was that Chris, the owner, had also mentioned that the frame seemed unusually rusty the last time I'd had the truck in. Just goes to show that they don't get tunnel vision and just fix whatever you're complaining about and collect your money. They care about you and your vehicle and making sure you're safe on the road.

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