Repair Company

  • 3.1 of 5 stars
3 reviews

10225 Madison Ave, Cleveland, OH 44102, us

(216) 631-4161

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Specializes in Radiator work
Loaners
No
Notes
 
They are always honest
3.7/5
They are competent
3.7/5
Their repair price is reasonable
3.3/5
They complete the work in a timely manner
3.7/5
They respond well when they screw something up
3.3/5
They take the time to explain the problems and necessary repairs
4.3/5
They treat male and female customers in the same manner
4.0/5
They are always honest
3.7/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.3/5
The shop is located in a safe neighborhood
3.0/5
The hours of operation are convenient for customers
3.7/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.7/5
Nov 07, 2011
Dec 31, 2002
They are very friendly and reasonable.
Nov 04, 2014
  • 95.e150.rustbucket
#1-Not my vehicle, my brother-in law's. #2-It was a small 4-banger import pickup-don't remember the make. He bought it used, about $400; it was overheating, radiator was leaking, so we bought some brand-name organic leak sealer. Plugged some of the leak partially. So he took it to 'The Repaip Company' because they were close by and they had done adequate work on other cars for him. They said the radiator had a hole in it ands that the water pump was failing. They could install a new radiator and water pump for $400 in 3 days. He okayed it. The following day, they called with bad news: someone previously had replaced the clutch, transmission, and driveshaft with incorrect, other-brand parts and that they couldn't guarantee the trucks usefulness with those wrong parts; however, they could replace them with the correct parts in ten days for $1,600 additional and replace the rusting out crossmember as well. Jim didn't have that kind of money, so he went to his mother, who lived close by. She didn't have the money either, but she worked out a payment plan with 'The Repair Company', for $170 per month for the next 12 months; TRC, however, required her to write all 12 months of checks before they would do the work, and they would deposit the appropriate check each of the next 12 months. All parties agreed to those conditions and repairs were begun. 'The Repair Company' discovered that they had difficulties finding the correct parts, so it took nearly a month before the truck was finally released to its owner. The day he got it back, my B-i-L picked me up for a test drive and visit to a local parts store, as I had need of some replacement parts for my own car. While getting my parts, I picked up a "Lev-R-Vent" radiator cap for his truck, as I have scalded a few finger tips in the past. When I went to put it on the truck's radiator, I noted that the shop had re-used his original cap on his "new" radiator. When I looked into the rad, I saw not brand-new green coolant, but brown, with floaties from the sealer I'd used the previous month. Jim had the invoice from the shop, so I read it over. He, and his mother, had been charged for a new transmission, clutch, driveshaft, water pump, radiator, CAP, radiator flush, and NEW 50-50 coolant. I got out a flashlight and examined the front of the "NEW" radiator; it had bent fins and cooked in bugs. Since we had only gone 5 miles at that point, I didn't see how those bugs could have been there since there aren't a whole lot of insects out and about in late winter, which I pointed out to the truck's owner. After he dropped me at home, he went to 'The Repair Company' to complain; apparently, it took a while and more than a few threats of calls to the Better Business Bureau and/or lawyers, but eventually the shop caved in and adjusted the repair invoice to reflect the lack of work they originally charged him for. Unfortunately, he forgot about his mother's pre-written checks---'The Repair Company' promptly went and deposited ALL of the checks, causing more than a few overdrafts at Mom's bank account, screwed up her finances for the rest of that month, added 4 days of a dozen consecutive overdraft charges before the bank kicked in the overdraft protection she'd contracted for and made her a loan to cover those overdrafts AND fees at a mere 20% APY. SO, YEAH, beware the so-called Repair Company!!!

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