Cobb's Car Care Center

  • 4.0 of 5 stars
6 reviews

3965 Rosslyn Dr, Cincinnati, OH, us

(513) 561-2622

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
4.8/5
Their repair price is reasonable
4.2/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
4.7/5
They take the time to explain the problems and necessary repairs
4.2/5
They treat male and female customers in the same manner
3.5/5
They are always honest
4.0/5
I would use this mechanic again
3.0/5
I would recommend this mechanic to others
3.0/5
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
4.7/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Nov 06, 2011
Jul 27, 2000
Always good service
Feb 27, 2001
Have fixed something for free when they didn't quite get it right the first time.
Nov 06, 2011
  • N/A
Aug 21, 2014
  • JimUsr
While waiting for the repair to be finished and scheduling is highly recommended, this busy, family owned shop has repaired or serviced my cars the first time, every time. Very competent & always up-to-date with their technical knowledge. Great integrity. Highly recommended.
Jan 25, 2017
  • Roomba79
I don't like to post anything negative because I know how much it can affect employees and businesses, especially for innocent mistakes, and customers can be really unreasonable and nasty. But I think what happened to my mother may reflect a pattern of deceptive and manipulative conduct that I'd like to at least alert the store of in case it's a rogue employee or some such so it can be corrected. My mother is 76 years old and recently widowed. She is now forced to handle things that her husband used to, including car repairs, and she relies on people to be honest with her because she does not recognize when she is being taken advantage of. She rarely drives but did the other day and noticed that her right front tire was a little bit bumpy. The reason is because it tends to sit for long periods of time and develops flat spots, which resolve themselves after driving the car for a bit. That is what happened here, but my mother did not realize it. She thought there was a problem so she took it to Cobb upon referral from a nearby service station. I'd never heard of Cobb or used them in the past and certainly never will now. After bringing her car in for evaluation and waiting for a very long time, they told her that she needed to replace all 4 tires and were going to charge her "only" $800. Clearly, she did not need to replace even one tire, let alone all four, and any competent (or honest) mechanic would know that. But I'm guessing that they saw an older woman by herself who did not know whether she was being taken advantage of and they chose to take advantage of her by attempting to charge her for four.....new....tires. For $800. For no reason. On a brand new Kia Soul that she bought maybe one year ago and has very few miles on it. Cobb's behavior is why car repair shops and mechanics have bad reputations for taking advantage of the elderly and women in particular. I know that most do not engage in this kind of deceptive and manipulative behavior and would be appalled at those who do. But, in this case, Cobb took advantage of my elderly mother and thank God we noticed in time to cancel the appointment before she spent $800 for absolutely no reason. I spend a great deal of my time trying to protect her because, again, she is recently widowed and trying to manage her affairs on her own for the first time in her life. And this kind of behavior makes my job incredibly difficult and honestly very discouraging. I hope they learn and do better in the future. Thanks.

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