Mac's Auto Serv II

  • 3.9 of 5 stars
4 reviews

3301 Brighton Henrietta Town Line Rd, Rochester, NY 14623, us

(585) 272-7700

Email: 

Website URL: 

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Hours
 
Specialties
Does body work
Offers loaner cars
Reminds you when routine maintenance is needed
Loaners
No
Notes
 
They are always honest
3.8/5
They are competent
4.3/5
Their repair price is reasonable
3.0/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
2.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
3.8/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
4.0/5
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
4.5/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.5/5
Oct 28, 2008
I went to Mac's 2 originally for collision service back in 1996, and I have gone to them for all mechanical work ever since. One of the most impressive things they did was tell me that I did NOT need work done. I had taken my car for its state inspection to one of those chain places (sounds like "Bun Row") and they told me that I needed new front struts NOW NOW NOW or my car would probably fly into pieces when I left the parking lot -- and they just happened to have a sale on struts. I took it to Macs for a second opinion, because the car wasn't driving any differently. They put the car up and gave it a checkup, and told me that my struts were showing a little sign of wear (the car was 9 years old then) but that it was nothing crucial. Maybe, the mechanic said, in a year or so I might want to get them checked again, or if I noticed any ride problem, but for now, the struts were working adequately. They didn't even charge me for this second opinion or for the mechanic's time. A year later, when I brought the car in for a clutch problem (and I sold the car to a rehabber shortly thereafter!), they said they had reinspected the struts, since that had been flagged a year before, and the struts were still fine. I had forgotten to ask. I pretty much use them for all my mechanical needs.
Nov 07, 2011
Nov 07, 2011
Jan 16, 2014
  • Baseball
Initially Mac's did some minor body work on my car and they did a great job at a reasonable price. Then the owner of the repair shop I'd gone to for 20+ years decided to retire / close up shop, right as I needed a major electronic repair. I went to Mac's based on my experience with their body shop. They did a great job at probably as low a cost as I could imagine getting. Shortly after it was time for my B service. Usually this runs $400-$500 without any additional work. Mac's includes a lot of the inspection work in the routine look-see whenever a car is brought in, so my total cost for the routine service plus a couple of other items was far less than what I had expected. I don't think Mac's is cheap, but they do good work for a good price.

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