Barbie's Service Center

  • 5.0 of 5 stars
4 reviews

263 Dewey Ave, Rochester, NY 14608, us

(585) 458-7247

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Specializes in Radiator work
Reminds you when routine maintenance is needed
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.8/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
3.8/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Sep 06, 2006
Barbie's is one of the best mechanics that I've ever dealt with; I began going to them on a friend's recommendation after a local Midas shop (the one on West Henrietta) tried to con me into replacing my Festiva's transmission (Midas told me that the car was going to leave me on the side of the road, however, with continued refilling of the transmission fluid, the car kept going strong until it was eaten by a Chevy Silverado). The shop is run by a woman, and I've never been treated any differently than my husband; they give estimates and usually stick to them or end up at a lower price. Most of the work that we've had done there is regular maintenance-- oil changes, inspections, brakes-- and one of the nicest things that we've discovered about them is that they're willing to use customer-provided parts (though they won't guarantee them in the same way that they do parts they provide. Barbie's seems to get a lot of business from folks who aren't as well off (like grad students!), and they always do their best to offer a reliable fix at the lowest possible price; if something can be put off for a little bit, they tell you just that so that you can go home and try to figure out where the money's going to come from when you *do* get it repaired. One last really nice thing is that Barbie's is honest about what they can and can't do; they'll give you recommendations for other shops if they don't have the capability to fix the problem. All in all, it's one of the friendliest, most honest places I've ever taken a car to, and I'd definitely recommend it to anyone I know.
Jan 20, 2007
I had brought my car in to have it's NY state inspection renewed at another garage and they told me that hundreds of dollars worth of repairs would be necessary to make my car safe. I'm a student and couldn't afford the repairs so I parked my car for months, waiting to save enough money for the repair. I took it to Barbie's and they told me that a simple clamp could fix the tailpipe and put me back on the road. The rest of the exhaust system was just fine. No holes or other issues. Got the problem fixed and a new inspection sticker for under $40. I appreciate their honesty more than they can know. Now I can drive my car again!!
Nov 07, 2011
Nov 29, 2016
  • kclark1345
I have been a customer of Barbie's for over 10 years now. Steve has serviced three cars for me & I have always left feeling safe, respected as a customer & knowing that no unnecessary work was done on my vehicle. As a matter-of-fact, there have been times when I have had a noise checked out & was assured it was nothing. Both Barb & Steve listen to your concerns & think nothing of showing you the problem themselves, all the while explaining things in language a "car layperson" can understand. After knowing them for so many years, I would feel comfortable recommending them to all my friends & family!

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