T J Toyota

  • 2.0 of 5 stars
1 reviews

6706 State Highway 56, Potsdam, NY 13676, us

(315) 265-3350

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
2.0/5
Their repair price is reasonable
2.0/5
They complete the work in a timely manner
1.0/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
1.0/5
They treat male and female customers in the same manner
3.0/5
They are always honest
4.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
2.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
2.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
1.0/5
Jul 08, 2012
  • Bandito440
Their service department lacks any sense of urgency or drive for customer service. It constitently takes 1-2 weeks just to schedule an appointment for an oil change and even with that appointment I've never had it take less than 90 minutes for an oil change and tire rotation. That's nuts. The advisor at the service desk has no interest in going out of his way to help a customer. I had to write a letter to Toyota asking for the service (TSB) which was eventually done anyway. Couldn't that employee have made the call to Toyota himself? Yes, but it might have pushed his lunch break back five minutes. Instead, he tried to sell me $2,000 of aftermarket parts. I think a lot of the problems are due to a lack of competition in the area. With the next closest dealer 75 miles away, most locals are used to this treatment. I moved here from a small city with two Toyota dealerships. When I bought my vehicle at one of them, they told me that as their customer I would never have to make an appointment for service - they had the staff to take care of their customers. They also had free loaners if your service would take more than four hours. I never spent more than 45 minutes waiting for an oil/rotation service and they would even give it a quick wash and vacuum. That's service. Of course, they had competition and a reason to keep their customers happy. TJ could learn something from this example. TJ Toyota has clearly grown complacent with their local monopoly. I however, will be doing the work myself and going to Watertown or Plattsburgh for warranty issues.

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