Marc's VW & Import Service

  • 3.0 of 5 stars
3 reviews

2215 Route 9, Mechanicville, NY 12118, us

(518) 899-5970

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
2.7/5
They are competent
2.7/5
Their repair price is reasonable
3.5/5
They complete the work in a timely manner
2.3/5
They respond well when they screw something up
2.3/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
4.5/5
They are always honest
2.7/5
I would use this mechanic again
2.3/5
I would recommend this mechanic to others
2.3/5
They fix the problem the first time
2.3/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
3.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
1.3/5
Apr 15, 2012
  • 12151
Always satisfied!
Mar 21, 2013
  • agoogleuser
TLDR - Incompetent or just don't care, both? Misdiagnosis, said I needed a $1000+ part, WRONG!!! I was visiting in the area from a long distance away when my car would not start. Had the car brought to Marc's after trying some basic diag. in a cold driveway with very limited tools (I do most of my own mechanical work on this car at home). Car was brought to Marc's on the advice of the flatbed driver. Managed to find a way home after it was obvious they were in no hurry to look at it that day (tomorrow? "Maybe. We’re busy" - yeah they were out plowing snow). They knew I was from out of the area. All I wanted was to get the car started and running to get it home. After a few days they finally got around to looking at it and pronounced that the injection pump was bad "no fuel at the injectors". This part is $1000+ before any labor and I had my doubts so I paid the tow bill + 1hr. labor to Marc's. Getting the car back to me was going to be big $$$$'s so I managed to arrange to borrow a tow dolly and towed it back w/the help of a friend. Spent an hr. or 2 doing basic 101 diag. stuff, nothing complicated or involved, just basics they should have covered. Pulled fuel through the pump (with a vacuum pump), got a lot of air out of it, bled injectors and it started right up. 2 subsequent cold starts went fine. As of this writing not sure why it failed to start in Mechanicville but if Marc's mechanic had half a clue or half cared about what he was doing they could have had the car running in an hr. or two and spared me a lot of grief, expense, and favors owed to all those who helped me out.
Aug 18, 2015
  • rick123493
just terrible.... my car was there for 4 months and nothing was fixed. dealership fixed it in one day

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