Elmers Brighton Garage Incorporated

  • 3.5 of 5 stars
10 reviews

1840 Monroe Ave, Brighton, NY 14618, us

(585) 271-7930

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Engine Rebuild work
Loaners
No
Notes
 
They are always honest
4.3/5
They are competent
4.6/5
Their repair price is reasonable
4.1/5
They complete the work in a timely manner
4.1/5
They respond well when they screw something up
3.7/5
They take the time to explain the problems and necessary repairs
4.1/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.3/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
4.4/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.2/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.6/5
Dec 29, 1997
We recently moved from Rochester to Kansas City and I don't know if I miss my friends or the guy's at Elmer's more! We were VERY good customers when we had two old Chevy's. They are friendly and always talked to me as a human being - not dumb female! They wouldn't do work if they didn't think the car needed it. I trusted them.
Oct 26, 2000
These guys are great, they take the time to show me what's wrong and explain the function of the part. They have a so-so waiting room (no coffee) but that's ok because they'll bring you wherever you need to be, home or work. The big bonus is they are nice, friendly, funny guys, esp. Chris at the front desk and Peter the owner. I'm always welcomed like family and have been treated with respect and fairness. :)
Nov 07, 2011
Jun 21, 2004
Peter and his crew are good people. They are honest, efficient and economical. It is nice to see a business thrive for so many years and it isn't a surprise that they have.
Nov 11, 2004
Elmer's garage is the BEST (OK, maybe second to Ray's in Harvard Square, but a lot closer for me). They have been working on our 95 Honda Accord (110K mi.)for the past couple of years. They are always very honest, fair, competent, timely , and can locate parts (unlike the local Honda dealers that take 2 days to find basic parts (eg.battery cable) and then have the nerve to charge you $17 for overnight shipping). My long lost college son arrived last weekend with a broken door mirror, burnt out headlight, squeaky brakes, 20 loads of dirty clothes, strep throat and mono. I called Peter late Friday afternoon told him my sad story and I only had 24 hours to get a complete makeover. Peter calmly said: bring the car in on Saturday am (I'd have to keep the dirty clothes and my son) and we'll take care of it. By noon on Saturday when they close, the Honda was all repaired. Peter located a used mirror (looks like new) in another county. I had been seaching for a week for a mirror and couldn't find one including junk yards and internet sites. Peter and his team at Elmer's far exceeded my expectations. BTW, I took my son to the MD, got him on meds, his mother camped out in the basement washing his clothes, while he was visiting friends and Sunday he left to go back to college. Whoever said: "It takes an entire village to raise a college student" must be talking from experience.
Dec 15, 2004
  • N/A
Very honest and take all the time neccesary to explain the need for a repair.
Jul 07, 2006
we are lucky enough to live within walking distance to elmers. i feel peter runs the best shop in town. chris at the front desk is always nice. together they make a great team. they are not the cheapest. I have been taking my cars there for 10 years now and trust them completely.
Jul 19, 2006
I've had several repairs as well as routine oil changes on my '97 Jeep Cherokee and the gentlemen at Elmer's have always been able to help. On more than one occasion they have automatically looked for a good used part for me instead of insisting on a new one. Chris at the front desk is an example of good customer service, and Peter the owner, will explain anything that you don't understand. The only other comment I can make is that they are not always the cheapest place in town, but if I weren't a poor graduate student I wouldn't even give it a second thought because of their thoughtful service. You can tell they are well-loved by the amount of new and weathered thank you cards taped up around the service window.
Dec 31, 2009
We have used Elmer's Garage for a number of years and I have previously recommended them. However, with a change in management there has been a change in relationships with customers and their practices. There is no apparant system for their completing routine maintence and repairs even with scheduled appoinments and 7:30am drop-off. It usually takes most of the day, no commitment to when the car will be ready and if they identify additional work to be completed, we've had to bring it back another day. Recent experiences have included recommending expensive repairs and not putting on paper their findings or recommendations. They no longer are an AAA approved repair shop.
Dec 21, 2015
  • David Berg
Be aware that all except the last two reviews are before this shop changed ownership. I have been a customer at this shop for 20 years and recommended them to many people. Unfortunately, the new ownership is dishonest. I brought my older car, a 2006 Buick G6, in to catch up on some old issues. The parking brake was rusted, there was a noise in the front end, and the check engine light was on. The car was running fine. The noise concerned me, which is the reason for bringing the car in at that time. The changed the parking brake cable and rear brakes for $1,000. This may be a fair price. The front end noise they told me was the serpentine belt and tensioner, which they changed for $350. The check engine light was due to couple of cam actuators, which they replaced to $350. When I picked up the car, the front end noise was still there, the parking brake didn't work at all, and the engine was running so poorly that the car was hardly drivable. This time the noise was diagnosed as a bent brake dust cover, which is a 3 minute fix that they did for free. Thus, there was no evidence that the belt and tensioner needed replacing. They told me the parking brake cable had stretched (on the trip to my house, presumably) but they adjusted that so it worked. When the engine problem was diagnosed as either a bad mass flow sensor or a failed catalytic converter. The insisted that I pay for a mass flow sensor so they could determine which part needed replacing. However, in an hour they called me and said I was in luck. The catalytic converter was covered by a dealer service bulletin, so I could just pick my car up and take it to the dealer. Somehow they now knew it was the catalytic converter without testing it,after they determined that I was not going to pay them to fix it. I believe they sabotaged the catalytic converter. This is a horrible thing to say about anyone, but I can't find another explanation. A few years ago (but under the same new management) I brought my Toyota Siena van in for front brakes. When I picked it up, the steering was so loose that the car was hard to drive. They explained that there were warn parts in the front suspension which they had to replace. I couldn't believe they would sabotage the van and create a safety hazard just for additional work, so I let them make the repairs. Now I am in the same situation again. Of course, I don't have any parts, photographs, or other physical evidence to prove anything. However, I am never going near that shop again.

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