Auto Air and More

  • 3.3 of 5 stars
2 reviews

4295 W Tropicana Ave , Las Vegas, NV 89103, us

(702) 362-2722

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
3.0/5
Their repair price is reasonable
3.0/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
3.5/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
3.0/5
They are always honest
3.0/5
I would use this mechanic again
3.0/5
I would recommend this mechanic to others
3.0/5
They fix the problem the first time
3.0/5
The shop is located in a safe neighborhood
3.5/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Apr 20, 2012
  • Richiee
BIG RIPOFF - I had a hole in a hose, they did not tell me and wanted me to replace EVERY A/C Component instead I went to them March 28th, 2008 when my A/C stopped working. I paid $77.63 for a diagnostic test which was suppose to include temporally filling the A/C system on my car with Freon, running the A/C, looking for leaks/problems and giving an repair estimate. They told me they preformed the tests and then recommended I replace every major A/C component for a total of $1606. Said because there were some metal flakes in the orifice tube that meant the compressor was short-lived and the condenser was contaminated. I then thought I would see what would happen if I simply put some Freon in. It might only work at 50% efficiency but that was better than nothing. So I bought a couple of cans of Freon at Wal-Mart and the second I started to fill the system I heard a loud whooshing where it was leaking out. It turned out that there was a rubber A/C hose along the bottom of the radiator that had ripped open. (Probably when driving on a rutted dirt road next to Lake Mead a few months earlier.) Therefore based on that large hole, it would have been IMPOSSIBLE for them to have done the diagnostic service for which I paid – how could they have temporally filled the system to check it with such a large hole????? How? I contested the charge with my credit card company and then Auto Air and More contested me, so I counter-contested. My credit card company refunded me the money (Thanks Capital One). My “case” was they could not have done the test they said they did with such a large leak (and they tried to rip me off for $1606). Now why couldn’t they tell me I had a leak in a hose and I would have paid them $200 - $300 for them to repair it? Instead I read up and watched a lot of videos on YouTube about recharging an A/C system. I bought and installed a replacement hose assembly from AutoZone for about $50 and an orifice tube, as well as adding the special PAG oil. They have a loan-a-tool program at Auto Zone so I borrowed a vacuum pump and gauge set. I hooked everything up on a very hot day (one gets a lower vacuum when the temperature is hotter) and drew the system down and then filled it with Freon. That was a few years ago and now in April 2012 I still get nice cold air from my A/C. Total cost: $50 for the hose and about $50 for the Freon, PAG oil etc. And the fact it is still working with the original parts (with the exception of one hose and orifice tube) is proof of how wrong they were when their solution was $1606 in repairs.
Mar 04, 2017
  • John McClintock
I stumbled upon this shop after a referral from a knowledgeable mechanic. I needed AC work on my dodge Ram 3/4-ton truck and Tom and his guys were great. I found out they do more than AC and since 2005, I've had multiple vehicles repaired by them. Tom is the owner and is hands-on...in a good way. He works hard at hiring competent people and keeps a tight rein on them, making sure they do-the-right-thing. With few exceptions...Tom is your first point of contact. He takes his clip-board...examines your vehicle...listens to you describe whats wrong...goes for a test-drive...writes up the 'estimate' and then has his mechanics do the work while he monitors their work-product. He stands behind his work and if they mess-up, he takes care of it. And if someone tries to take advantage of Tom he will be happy to explain your 'error' or help you find the door. He's not afraid to loose 'bad' customers because he has so many good ones. I've never gone there that he's not Mondo-busy. I appreciate his range of experience and expertise and his no B.S. approach. If you can't trust him...take your work elsewhere. If you take your car there with a shredded AC serpentine belt and he tries to tell you your compressor clutch is going out and your condenser coils are fully of clutch material and both need to be changed out for $1,000...then that's what it is. Don't get mad at him because you thought you just needed a $25.00 serpentine-belt and he told you that you need way more than that. He's looking out for you and is trying to keep you from being triple-angry at him when your AC system goes out and it's 115-degrees on July 31st when it fasils...because that's exactly what will happen. Don't believe me??? Go to his shop next July 31st and watch the steady stream of people going through his front door for 'EXACTLY' that reason! As for me and my house....we'll keep going to see Tom and the boys at Auto-Air-and-More.

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