Alex Safety Lane Incorporated

  • 4.2 of 5 stars
5 reviews

1370 Pacheco St, Santa Fe, NM 87505, us

(505) 983-5577

Email: 

Website URL: 

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Hours
 
Specialties
Reminds you when routine maintenance is needed
Guarantees all work for at least 1 month or 1000 miles
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
4.6/5
They are competent
4.6/5
Their repair price is reasonable
4.2/5
They complete the work in a timely manner
4.4/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
4.2/5
They treat male and female customers in the same manner
4.0/5
They are always honest
4.6/5
I would use this mechanic again
4.0/5
I would recommend this mechanic to others
3.7/5
They fix the problem the first time
4.2/5
The shop is located in a safe neighborhood
4.4/5
The hours of operation are convenient for customers
4.2/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.2/5
Aug 23, 2009
I have been taking my cars (Hondas & Subarus) to Alex Safety Lane for more than 10 years. They are highly competent, reasonably priced, and extremely helpful and friendly. They don't fix something that doesn't need fixing, and they tell you when they are not sure what is wrong. Work is done timely, and they offer to take you to home/work & pick you up when the car is done. They recommend goods subs for body or glass work. In short, I can't say enough good things about them.
Oct 03, 2009
There's a reason that this shop usually gets chosen as the Best in Santa Fe by the SF Reporter. They do an excellent job and obviously believe in building a relationship of trust with their customers. I've always been happy with the work they've done on my cars.
Mar 03, 2012
  • Penn
We were visiting on a cross-country trip, from Massachusetts, and our electronic key went screwy. It would trigger the alarm and unlock/lock doors at random times. Looking up the Mechanics Files, we sought refuge with Alex Safety Lane. Ben (the manager) did a fantastic job of getting us in, assigning a super mechanic, recommending to us what sights to see around town as we waited and just all-round informing us every step of the way. It could have been very expensive, but it wasn’t. Several aftermarket alarm systems were removed and everything put back together in working order. Ben even ordered us up a spare key from the Chevy dealer!
May 17, 2013
  • PtIV
Alex Safety Lane has done oil changes, brake repairs, belt replacements, and other regular maintenance for me. Their rates are reasonable and they are willing to test drive the car even for minor things.
Jul 28, 2014
  • lbk
I don't see how this shop can get 5 out of 5 in every category. Most would agree that they are expensive. When I dropped my car off for a diagnostic, they told me it could run upwards of $180 - just for the diagnostic. Ouch! I should've left immediately. But let me back up. Last winter, I took my jeep to get the exhaust system looked at. My husband erroneously told them the transmission was bad when he dropped it off. In fact, they don't do exhaust work at this shop, so that never got looked at. Instead, they came back with a laundry list of other things that needed fixing, total cost about $850, though when I added up all the individual quotes, the cost was close to $1000. So I had them do a few of the repairs (coolant flush and shock stabilizer) for a cost of about $400. Within about a week of the repair, my jeep developed a slow oil leak. It had never leaked oil previously. I was a little angry at the time, especially since they hadn't addressed the original concern, but I decided to give then the benefit of the doubt. My jeep is old (1997) and it could've been a mere coincidence. Last week, my jeep was slow to turnover, the check engine light came on, and it died at a stop sign. It started up again and drove fine, but I was already having a bad day, so I overreacted and decided to take it to the shop rather than run it by AutoZone to get the code for the check engine light. I told them to change the oil and rotate the tires while they had it on the rack, and oh, could they replace the hose connecting the radiator to reservoir because it's leaking as evidenced by the huge splash mark on the underside of the hood. What did they do? They pressure checked the cooling system, even though I hadn't asked for that and the symptoms I reported couldn't have been caused by a cooling system leak. (In fact, they noted the symptoms were from a bad battery, which I should've known because I have had battery issues before.) They charged me $45 for that pressure test, on top of the $90 diagnostic fee, $60 for an oil change, and $18 for the tire rotation. Then they told me the radiator was leaking - it was not leaking when I brought it in to them - and it would cost $500 to replace it. I have a copy of auto repair for dummies at home, and even it says don't pressure test a system on an old car because you'll likely create new leaks. When I asked them about it, they didn't make any apologies or offer a refund for that test. They pointed to evidence from a prior leak to justify the test. I explained that the cap was leaky at one time, but that had long since been repaired and I haven't had any leaks since. And on top of that, they said they weren't going to replace the hose to the reservoir like I had asked, but that they would just cut off the end where it's torn and reattach it. I told them not to bother as I can do that myself. So now, I likely have a coolant leak to add to my oil leak thanks to this shop. And I'm no closer to getting my car repaired. I'm hoping I'll have some luck with the leak additive that the mechanic dismissed as "snake oil", otherwise I'll drive my car the hour to Albuquerque to make sure I get honest work.

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