Hans Foreign Car Inc.

  • 4.3 of 5 stars
5 reviews

835 Highway 314 SW, Los Lunas, NM, us

(505) 865-6331

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
4.6/5
They are competent
4.6/5
Their repair price is reasonable
4.2/5
They complete the work in a timely manner
4.6/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
4.6/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.6/5
I would use this mechanic again
3.7/5
I would recommend this mechanic to others
3.7/5
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.6/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.2/5
Nov 07, 2011
Apr 29, 2006
When I moved to zip code 87031 (Los Lunas, NM), I had a problem with my truck, and Hans was recommended by the wrecher sevice I used. He did a fine job on that problem and since them I have used Hans several times with very good satisfaction. In addition, he is a very likable man.
Dec 19, 2013
  • TWDay65
Hans is not longer associated with the business. The new owner/mechanic, Otto, is a nice guy, but not particularly competent with a high-tech, modern vehicle that heavily relies on electronics. Like the completely useless Albuquerque VW dealers, these guys jump to the most expensive conclusion, even when all evidence would aim them at electronics, wiring, and connector failures. They wanted to replace my Eurovan's transmission without offering a fixed estimate(more than $8,000), the slightest guarantee that their "repair" would solve any of my vehicle's problems, or even a specific repair time. An Albuquerque facility found a connector issue and fixed our vehicle for $270.
Jan 19, 2014
  • Cameldoctor
I've been using Hans Foreign Car for 10 years with no complaints. Hans is now retired, but still drops in. The shop is run by his son Roland who has been working with Hans as long as we have used them. They've worked on our VW's from our 1965 to our 2005 models with excellent results. Of the many mechanics I've used over the past 40 years they're easily in the top three we've used. I do recommend them to others
Feb 05, 2014
  • hans groupie
There isn't enough room on this site to tell you all the GOOD things about my experiences with Hans Foreign Car Repair (FCR) over the years. I became a loyal customer of Hans FCR after many experiences of great value, service, and professionalism. Hans FCR treats you like family and they repair your car as if it were their own. It takes a LOT for me to become a loyal customer of any service provider over which I have a choice (e.g., I don't have a choice over my electric provider so I'm "loyal" by default). My loyalty is earned by the criteria mentioned above. When it comes to car repair shops, I want to see a clean shop. I want to see mechanics that are ASE certified. I want to see employees, from the owner on down that love coming to work every day because they love what they do, their boss treats them right, and it shows that they are not just there for a paycheck. Hans is now semi-retired, and his main mechanic is his son Roland. Roland will take the time to explain what has gone wrong, why, and what it will take to get it back to 1-A condition. Under Roland is Sam, a young mechanic who cannot get the smile off his face. He knows he is in a career that will serve him well, loves what he does, and knows how good he has it working for Han's FCR. This kid is not stupid; he knows a good gig when he sees it, and it shows in his work. I see a new mechanic there now, and a relative (I think) of the family, Kelly, a very nice lady who is the most polite person who ever answered the phone. I used to be a mechanic; that's how I can tell the good ones from the rest. I also have four college degrees, including an MBA and a Doctor of Jurisprudence (Law). When I worked on a client's car, I was smart enough to know that if I cut corners and did shoddy work, the repair would fail, the car would come back for warranty repair and I would be doing the repair again - for free. As such, I performed every repair as if my 5- and 6-year olds were going to be taking off in this car after it was picked up. The mechanics at Han's FCR have the same attitude. I have never had to take a car back for a warranty repair. I also appreciate, nay, I especially appreciate that Roland knows when to sit me down and tell me that, while they are perfectly capable of performing a particular repair, there are solid reasons why I might be better off taking it to a specialist. This would be a very rare occurrence at Han's FCR, but it's just a great example of a car repair shop with integrity. Let me give you an example. Suppose I brought one of my cars into Han's FCR with what seemed like a transmission problem. Say I was getting ready to take the car to Florida to visit my parents. Roland inspects the car and determines, but is not 100% sure, that the transmission is bad, and a replacement will cost $8000. Say Roland tells me this, and tells me that this is why there are shops that specialize in tricky, difficult, expensive transmission problems, and that maybe IN THIS CASE I should consider taking it to one of those, and gives me the name of a shop or two that he considers reputable. Roland knows that, for a retired school teacher, $8 big is not chump change. I would be more appreciative of Roland's advice above than if I had seen the typical mechanic drooling with 8,000 dollar signs in their eyes, especially after they told me that it might not be the transmission, that it might be something transmission-related. And I don't have to be told that at ANY shop, once I give the green light to replace the transmission, I'm going to be on the hook for $8 grand, whether it fixes the problem or not. Explaining to me that transmission shops, especially the good ones, which are the only ones Roland would recommend, are prepared to handle any liability that might arise, and, because they specialize in transmissions and only transmissions, are likely to feel 100% confident of their diagnosis, especially when there's an $8000 transmission (and maybe more) involved, have managed that liability appropriately, is something I would appreciate, not something I would consider a negative. Now, don't get me wrong. I would let Hans FCR diagnose and repair any transmission I own. But I especially appreciate the fact that they will be honest with me in the exceedingly rare occasion described above. I think discussing questions like "How does Han's FCR treat women" is an issue that need not even be addressed - those are non-issues, but I will comment on why I brought it up. I know many shops, and so do many women car owners, who have been to shops where, when they see a woman pull in with a car problem, the price just doubled. That's sickening. Just go to Han's FCR already; you'll thank me.

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